Patient Flow Coordinator

Union: NonUnion
Site: Toronto General Hospital
Department: Ambulatory Multi Organ Transplant
Reports to: Manager
Work Model: OnSite
Wage Range: $22.46 $28.08 per hour (to commensurate with experience and consistent with UHN compensation policy)
Hours: 35 Hours per Week
Shifts: Monday Friday
Status: Temporary FullTime (End Date May 1 2026
Closing Date: March 25 2025

Position Summary 

As a member of the Ambulatory Transplant Department the Patient Flow Coordinator is responsible for the overall processing of patient clinic visits from registration through to followup appointments. The Patient Flow Coordinator performs the following responsibilities: performs various reception responsibilities including making appointments for tests and answering patient queries and handling busy telephone activities; coordinates and facilitates the efficient flow of patients through the various stages of their visit; communicates effectively in person or by telephone with internal and external parties; coordinates the scheduling of patient appointments including the retrieval of charts from Health Records pulling patient clinic lists for the day and activating patient information in the computer; responsible for ordering and stocking of supplies and setting up of equipment; performs crossfunctional duties as assigned or requested; and performs other duties consistent with the job classification as required

Qualifications :

• Completion of College Diploma or Certificate preferred
• Completion of a recognized medical or business postsecondary secretarial arts program at the diploma level preferred
• Minimum of one 1 year related work experience
• Previous experience working in a Health care environment is strongly preferred
• Previous experience working with the UHN Clinical Desktop applications or other ADT (Admitting Discharge & Transfer systems) preferred.
• Working knowledge of computer software applications preferably in a Microsoft Office environment
• Demonstrated commitment to client service and satisfaction
• Excellent interpersonal and listening skills
• Strong communication organizational time management and problem solving skills
• Strong judgment / decision making skills
• Ability to remain calm and composed when dealing with difficult people or situations
• Ability to work efficiently in a highpressured environment with simultaneous demands
• Adheres to confidentiality policy for sensitive patient data and information
• Demonstrated ability to work in a team environment and collaborate with others in assisting with the delivery of services

Additional Information :

Why join UHN

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp/
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including travel restaurants parking phone plans auto insurance discounts onsite gyms etc.

Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

Remote Work :

No

Employment Type :

Fulltime