Application Analyst II-Sunquest Lab Enterprise Support
Application Analyst II-Sunquest Lab Enterprise Support
Posted on :
17-03-2025
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1 Vacancy
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Job Description
Bachelors degree or equivalent combination of education and experience
Three or more years of experience in a clinical laboratory or similar setting
Knowledge and experience of lab operational workflow
Knowledge of Sunquest Lab Systems modules or similar laboratory information systems (LIS)
Three or more years of experience with Sunquest Lab Systems or similar LIS
Experience supporting Sunquest or similar LIS in a high volume large/multihospital environment
Working knowledge of instrument and application HL7 interfaces
Experience with interfacing an LIS with Epic a plus
Experience and/or certification with Epic modules a plus
As a notforprofit organization Partners HealthCare is committed to supporting patient care research teaching and service to the community by leading innovation across our system. Founded by Brigham and Womens Hospital and Massachusetts General Hospital Partners HealthCare supports a complete continuum of care including community and specialty hospitals a managed care organization a physician network community health centers home care and other healthrelated entities. Several of our hospitals are teaching affiliates of Harvard Medical School and our system is a national leader in biomedical research.
Were focused on a peoplefirst culture for our systems patients and our professional family. Thats why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal developmentand we recognize success at every step.
Our employees use the Partners HealthCare values to govern decisions actions and behaviors. These values guide how we get our work done: Patients Affordability Accountability & Service Commitment Decisiveness Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion Integrity & Respect Learning Continuous Improvement & Personal Growth Teamwork & Collaboration.
Three or more years of experience in a clinical laboratory or similar setting
Knowledge and experience of lab operational workflow
Knowledge of Sunquest Lab Systems modules or similar laboratory information systems (LIS)
Three or more years of experience with Sunquest Lab Systems or similar LIS
Experience supporting Sunquest or similar LIS in a high volume large/multihospital environment
Working knowledge of instrument and application HL7 interfaces
Experience with interfacing an LIS with Epic a plus
Experience and/or certification with Epic modules a plus
Skills Abilities Competencies:
Technical Skills
Proficient in the use of standard Microsoft Office products particularly Word and Excel as well as Internet Explorer
Proficient in use of Microsoft Windows
Familiar with HL7 standards
Experience with instrument interfacing including troubleshooting desired
Crystal Reports experience a plus
General understanding of IP addressing/ network infrastructure a plus
Other Skills
The candidate must be able to demonstrate a high level of proficiency in the skills and abilities described below.
Communicate effectively at with varying levels of individuals and across organizational boundaries; both oral and written modes of communication are important
Effectively interact with other with a spirit of teamwork; models teamwork
Demonstrate and models strong customer service skills
Demonstrate the ability to solve complex problems
Successfully perform in a substantially selfdirected way/with limited supervision
Demonstrate initiative in performing job responsibilities
Demonstrate leadership in appropriate situations
Demonstrate good judgment when making decisions and taking actions
Recognize the need to escalate issues or concerns
Remain calm and focused in a crisis
Be organized and pay close attention to details
Demonstrate flexibility as needs and process change and evolve
Proficient in the use of standard Microsoft Office products particularly Word and Excel as well as Internet Explorer
Proficient in use of Microsoft Windows
Familiar with HL7 standards
Experience with instrument interfacing including troubleshooting desired
Crystal Reports experience a plus
General understanding of IP addressing/ network infrastructure a plus
Other Skills
The candidate must be able to demonstrate a high level of proficiency in the skills and abilities described below.
Communicate effectively at with varying levels of individuals and across organizational boundaries; both oral and written modes of communication are important
Effectively interact with other with a spirit of teamwork; models teamwork
Demonstrate and models strong customer service skills
Demonstrate the ability to solve complex problems
Successfully perform in a substantially selfdirected way/with limited supervision
Demonstrate initiative in performing job responsibilities
Demonstrate leadership in appropriate situations
Demonstrate good judgment when making decisions and taking actions
Recognize the need to escalate issues or concerns
Remain calm and focused in a crisis
Be organized and pay close attention to details
Demonstrate flexibility as needs and process change and evolve
Working Conditions:
Employee will work primarily in an office environment with occasional visits to hospital laboratories and other related areas. On such occasions gloves and personal protective equipment may be required from timetotime. Individual should be able to lift up to 25 pounds (PCs and monitor printers and other devices). Sitting for 24 hours stand intermittently (less than an hour) and bending to lift objects.
Rotational oncall/off hours support will be required via pager for this position.
Partners HealthCare is an Equal Opportunity Employer & by embracing diverse skills perspectives and ideas we choose to lead. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. Rotational oncall/off hours support will be required via pager for this position.
As a notforprofit organization Partners HealthCare is committed to supporting patient care research teaching and service to the community by leading innovation across our system. Founded by Brigham and Womens Hospital and Massachusetts General Hospital Partners HealthCare supports a complete continuum of care including community and specialty hospitals a managed care organization a physician network community health centers home care and other healthrelated entities. Several of our hospitals are teaching affiliates of Harvard Medical School and our system is a national leader in biomedical research.
Were focused on a peoplefirst culture for our systems patients and our professional family. Thats why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal developmentand we recognize success at every step.
Our employees use the Partners HealthCare values to govern decisions actions and behaviors. These values guide how we get our work done: Patients Affordability Accountability & Service Commitment Decisiveness Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion Integrity & Respect Learning Continuous Improvement & Personal Growth Teamwork & Collaboration.
General Overview:
Under the general supervision of the Technical Systems Manager the incumbent provides technical and application support for the Sunquest Laboratory Information System and related software hardware and technologies used in support of the Clinical Pathology Laboratories across the Partners Healthcare Systems Inc. Contributes to IS projects related to the above.
The incumbent is expected to be able to:
Take a lead role and work independently on various initiatives
Represent the Enterprise Support Team in various setting
The incumbent is expected to be able to:
Take a lead role and work independently on various initiatives
Represent the Enterprise Support Team in various setting
Responsibilities:
Provides daytoday support of Enterprise Sunquest Lab applications currently in use. These include General Laboratory SMART Microbiology and Collection Manager. Coverage will expand over time to include Sunquest Blood Bank and other related applications.
Participates in 24 x 7 on call support rotation.
Activities may include but are not limited to the following:
Responds to incidents assigned to the team diagnosing and working through to resolution. Collaborates with other Support Team members as well as lab operations various local and PHS technical teams and others as appropriate to facilitate resolution.
Assesses severity and impact of reported problems and applies efforts accordingly
Escalates issues with significant impact to the Technical Systems Manager and others as appropriate
Regularly communicates issue status to impacted groups and individuals
Brings in vendor resources as appropriate
Monitors system status and resources; takes corrective actions as appropriate
Monitors data transfers and systemtosystem interfaces; addresses issues if detected
Performs routine system maintenance and reviews operational reports according to agreed upon schedules or as need dictates; addresses findings as appropriate
Designs installs tests and maintain all instrument interfaces to/from Sunquest
Supports regular testing of high availability and disaster recovery systems.
Manages user accounts systems access etc.
Responds to and works/completes Service Requests submitted by laboratory staff
Participates in PHS Enterprise or localized projects and other initiatives. Activities may include but are not limited to the following:
Collaborates with project teams in planning design implementation and testing
Contributes Sunquest expertise to these activities; identifies alternatives; evaluates and puts proposed solution to the test
Participates in activities related to the rollout of Sunquest across PHS sites in accordance with the Partners Enterprise Pathology (PeP) and integration of Sunquest with Epic as part of the PHS eCare program.
Factors in the needs of individual hospitals while maintaining the integrity of Sunquest as an Enterprise solution.
Contributes to development and implementation of best practices department and team methods processes and procedures; adheres to same
Builds and maintains effective working relationships with laboratory staffs
Provides excellent customer service by being responsive to and addressing user problems concerns and questions; keeps lab staff informed of issues and progress; provides education where appropriate to foster better understanding and build end user knowledge and skills using Sunquest.
Readily shares knowledge and fosters learning of team members and others while performing support and maintenance activities and participating in projects.
Participates in 24 x 7 on call support rotation.
Activities may include but are not limited to the following:
Responds to incidents assigned to the team diagnosing and working through to resolution. Collaborates with other Support Team members as well as lab operations various local and PHS technical teams and others as appropriate to facilitate resolution.
Assesses severity and impact of reported problems and applies efforts accordingly
Escalates issues with significant impact to the Technical Systems Manager and others as appropriate
Regularly communicates issue status to impacted groups and individuals
Brings in vendor resources as appropriate
Monitors system status and resources; takes corrective actions as appropriate
Monitors data transfers and systemtosystem interfaces; addresses issues if detected
Performs routine system maintenance and reviews operational reports according to agreed upon schedules or as need dictates; addresses findings as appropriate
Designs installs tests and maintain all instrument interfaces to/from Sunquest
Supports regular testing of high availability and disaster recovery systems.
Manages user accounts systems access etc.
Responds to and works/completes Service Requests submitted by laboratory staff
Participates in PHS Enterprise or localized projects and other initiatives. Activities may include but are not limited to the following:
Collaborates with project teams in planning design implementation and testing
Contributes Sunquest expertise to these activities; identifies alternatives; evaluates and puts proposed solution to the test
Participates in activities related to the rollout of Sunquest across PHS sites in accordance with the Partners Enterprise Pathology (PeP) and integration of Sunquest with Epic as part of the PHS eCare program.
Factors in the needs of individual hospitals while maintaining the integrity of Sunquest as an Enterprise solution.
Contributes to development and implementation of best practices department and team methods processes and procedures; adheres to same
Builds and maintains effective working relationships with laboratory staffs
Provides excellent customer service by being responsive to and addressing user problems concerns and questions; keeps lab staff informed of issues and progress; provides education where appropriate to foster better understanding and build end user knowledge and skills using Sunquest.
Readily shares knowledge and fosters learning of team members and others while performing support and maintenance activities and participating in projects.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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