Services Delivery Manager - US
Services Delivery Manager - US
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Salary Not Disclosed
1 Vacancy
Job Description
Location & work modality:Houston TX #LIHybrid
Start: ASAP
Type of Contract: Full Time / Permanent
Travel Requirements: 75
About Submer
The best way to introduce you to Submer is undoubtedly through our values: Sustainable Unique Bold Making Sense Empathetic and Reliable. If these resonate with you were sure you will find your place here in no time.
At Submer we believe that our digital world can be more sustainable more efficient and more environmentally friendly. Submer is solving the biggest problems of datacenter supercomputer hyperscale and edge applications to make that future possible.
Our multinational talented team has a huge passion in reducing IT environmental footprint and expertise in datacenter design and daytoday operations. Were scaling our team and operations worldwide to meet growing international demand.
What impact you will have
As the Field Services Delivery Manager NAM you will lead the local field services team actively contribute to service offerings and provide handson support in the field to ensure seamless operations of Submer solutions for our customers.
- Lead a highperforming team that delivers exceptional service and support to Submer customers across North America.
- Play a pivotal role in driving customer satisfaction through efficient problemsolving proactive planning and technical expertise.
- Contribute to the continuous improvement of processes and solutions ensuring our services exceed customer expectations.
What youll do
- Lead and inspire the NAM Field Services team to achieve peak performance ensuring seamless operations and superior customer satisfaction.
- Coordinate team resources and plan effectively to meet service demands and objectives.
- Commission troubleshoot and maintain electrical and mechanical systems in data centers.
- Provide comprehensive training to customers on operating Submer products and performing regular maintenance.
- Diagnose and repair issues related to control panels pumps valves and piping systems.
- Adhere to safety guidelines and identify opportunities to enhance system performance.
- Define troubleshooting guides and improve remote issue resolution.
- Develop and execute training and onboarding plans for service partners.
- Gather and report customer feedback to support continuous improvement initiatives.
- Assist the production and customer care teams during noncustomerfacing periods.
- Ensure effective task coverage during peak periods and adapt to dynamic workloads.
- Foster a collaborative and positive team environment to drive success.
What youll need
- Proven track record as a Field Technician Manager
- Demonstrated experience in team management including mentoring technicians and managing escalations.
- Strong technical knowledge of:
- Electrical systems (e.g. wiring circuits control panels).
- Mechanical systems (e.g. pumps valves piping).
- Experience documenting procedures is required.
- Experience managing a help desk is preferred.
- Ability to work varied hours and accommodate different time zones during peak periods.
- Willingness to travel frequently to meet customer needs.
- Valid drivers license and reliable access to transportation.
- Strong problemsolving skills and a proactive mindset.
What we offer
- Attractive compensation package reflecting your expertise and experience.
- Medical Insurance Plan.
- 401k Employee volunteer contribution Plan.
- A great work environment characterised by friendliness international diversity flexibility and a hybridfriendly approach.
- Youll be part of a fastgrowing scaleup with a mission to make a positive impact offering an exciting career evolution
We are also open to considering candidates who are interested in relocating to Houston.
Our Inclusive Responsibility
Submer is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age veteran status or any other protected category under applicable law.
Employment Type
Full Time
