support engineer
support engineer
Posted on :
18-03-2025
Employer Active
1 Vacancy
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Job Description
Support Engineer also known as a Technical Support Engineer resolves technical issues related to hardware software and networks providing timely solutions and ensuring customer satisfaction.
Heres a more detailed breakdown of the role:
Key Responsibilities:
Troubleshooting and Problem Solving:
Diagnose and resolve technical issues reported by customers or internal users.
Investigate and identify the root cause of problems.
Develop and implement solutions to address issues.
Customer Interaction:
Communicate effectively with customers both verbally and in writing to understand their issues and provide solutions.
Maintain a positive and professional demeanor when interacting with customers.
Escalate complex issues to higherlevel support or engineering teams as needed.
Technical Expertise:
Possess a strong understanding of computer hardware software and networks.
Be proficient in troubleshooting common technical problems.
Stay uptodate on the latest technologies and best practices.
Documentation and Knowledge Management:
Document solutions and procedures for future reference.
Contribute to the creation and maintenance of knowledge base articles and FAQs.
Other Duties:
May be involved in product installation and configuration.
May assist with testing and quality assurance.
May participate in product development meetings and provide feedback.
Skills and Qualifications:
Technical Skills:
Strong troubleshooting and problemsolving skills.
Knowledge of computer hardware software and networks.
Experience with operating systems (Windows Linux macOS).
Familiarity with common IT tools and technologies.
Soft Skills:
Excellent communication skills both written and verbal.
Strong customer service skills.
Ability to work independently and as part of a team.
Ability to prioritize tasks and manage time effectively.
Education and Experience:
A high school diploma or equivalent is typically required.
Some roles may require an associates or bachelors degree in a related field.
Experience in IT support help desk or customer service roles is often preferred.
Employment Type
Full Time
Key Skills
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