Resort Services Operator
Resort Services Operator
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Salary Not Disclosed
1 Vacancy
Job Description
As a Resort Services Operator you will play a crucial role in ensuring the satisfaction and comfort of our inhouse guests. Your responsibilities will include providing friendly and positive service managing incoming calls and coordinating various tasks to enhance the overall guest experience.
As a Resort Services Operator you will:
- Provide friendly positive and hospitable service to our inhouse guests.
- Answer calls using the phone routing system.
- Route calls and take messages to the appropriate departments.
- Complete daily reports and records as required.
- Answer screen and route outside calls.
- Supply information to callers and record messages.
- Call back each guest who called to ensure completion of the request.
- Coordinate with the front desk via Owner Forecast Grid to ensure all owner villas are a priority and that there are adequate villas in the system for the night arrival.
- Input and manage timeshare villa status for the front desk.
- Be a liaison with the front desk daily for partial and full services and VIP lists.
Qualifications :
To excel in this role you must embody our core values of integrity passion and a strong work ethic. These values are essential to our success and we are looking for someone who shares our commitment.
- Must be able to lift up to 15lbs.
- 1 years of customer service experience in a call center environment or similar preferred.
- Must have excellent communication skills and be able to read write and speak English fluently.
- Must be able to work weekends and holidays.
- Westgate Resorts is a Smoke and TobaccoFree workplace. Except where prohibited by law applicants who smoke or use tobacco products will not be considered for positions at Westgate.
- Required to pass a background check drug test and prove eligibility to work in the United States.
Additional Information :
Why Westgate
- Comprehensive health benefits medical dental and vision
- Paid Time Off (PTO) vacation sick and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life Disability Accident Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e. hotels cruise resorts restaurants entertainment etc.
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
