Partners eCare Application Coordinator - MyChart Patient Chart Access
Partners eCare Application Coordinator - MyChart Patient Chart Access
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Job Description
About Our Organization
Partners Healthcare is an integrated health care system founded by Brigham and Womens Hospital and Massachusetts General Hospital that offers patients a continuum of coordinated and highquality care. In addition to its two academic medical centers Partners system includes community and specialty hospitals a managed care organization a physician network community health centers home health and longterm care services and other health care entities. Partners HealthCare is committed to patient care research teaching and service to the community. Partners is one of the nations leading biomedical research organizations and is a principal teaching affiliate of Harvard Medical School. Partners HealthCare is a nonprofit organization. We have opportunities in Finance Information Systems Human Resources and many other areas that work behind the scenes in support of the Partners mission.
General Overview
The Application Coordinator reports directly to the Applications Manager within the MyChart application team; the person in this role will be focused development rollout and adoption of the Partners Patient Portal. S/he is part of a team dedicated to designing configuring building testing implementing and supporting the Partners Patient Portal.
Responsibilities
Work closely with end users to define requirements
Document and validate specifications
Work closely with IS development resources and Epic (R&D TS AM and AC)
Provides certified Epic build expertise and experience for successful product implementation
Provides certified Epic design expertise to analyze organizations current business practices and translate them into configurations and workflows
Supports departmental/ functional team with application and information system knowledge
Completes specific tasks as documented on the Work Plan
Tracks and resolves issues and action items
Recognizes communicates and escalates concerns relevant to critical path and/or timeline in a timely manner.
Develops and maintains models of business and system requirements and configures system accordingly
Documents and analyzes business processes
Develops subject matter expertise and maintains models and documentation of business and system requirements and configures system accordingly
Analyzes business processes to ensure proper system configuration
Creates and maintain regular status reports
Creates and maintains all required system design and build documents
Attends weekly team meetings to discuss team and project related activities issues change communications and updates
Contributes to preparation of testing scripts and materials and performs unit system and integrated testing tasks
Ability to apply revenue cycle workflow to the design of information systems.
Post live implementation activities and production support
Other duties as required
Partners HealthCare is an Equal Opportunity Employer & by embracing diverse skills perspectives and ideas we choose to lead. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law.
Bachelors Degree in Business IT Healthcare or related required. Clinical degrees desirable.
Minimum of 5 years related experience including experience with healthcare clinical systems.
Solid understanding of clinical workflow relevant to assigned application team.
Must have experience in developing and integrating business processes
Epic Certification desired or must obtain Epic Certification as outlined by program requirements.
Skills/Abilities/Competencies
Ability to apply clinical workflow to the design of information systems.
Understanding of change management techniques and the ability to apply them.
Strong verbal and written communication skills.
Strong problem solving and negotiation skills.
Ability to effectively conduct meetings both formal and informal including departmental and clinical user meetings. Can lead and facilitate smallmedium working sessions with all levels of staff.
Selfmotivated independent and possesses the ability to learn quickly
Ability to successfully negotiate and collaborate with others of different skill sets backgrounds an levels within and external to the organization
Demonstrated ability to assimilate and understand new software releases and succeed in a changing environment
Ability to build consensus across teams with staff and leadership.
Ability to review project deliverables for completeness quality and compliance with established project standards.
Ability to document and communicate the status of progress against plans taking corrective action as necessary
Working Environment
Office setting with some local travel between Partners Healthcare System sites.
On call coverage.
Some travel to Wisconsin for Epic training.
Required Experience:
IC
Employment Type
Full-Time
