IT Network Support Analyst
IT Network Support Analyst
Posted on :
17-03-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
17-03-2025
Job Description
Description
Position Purpose
Configure support monitor and maintain the organizations local area network (LAN) wide area network (WAN) internet systems and connections to cloudbased technologies. Configure deploy and maintain network components. Ensure network security (confidentiality integrity availability). Upgrade hardware and software as organizations needs change and technology evolves. Perform handson work during the creation of backups network and server maintenance and setup of other hardware as needed.
Leveling
The three pay grades for this job description are E (IT Network Support Analyst I) 26 (IT Network Support Analyst II) and 27 (IT Network Support Analyst III). These positions require different levels of experience job knowledge and skills. The characteristics for each level are:
IT Network Support Analyst I (Level 1 performs the more routine tasks and duties assigned within the series. Employees at this level may have only limited experience and receive regular instruction or assistance in the performance of their assigned duties. A bachelors degree in information technology computer science or related field or a combination of education and experience is required. Advancement to Level 2 is based on demonstrated proficiency in all duties & responsibilities.
IT Network Support Analyst II (Level 2 performs the full range of duties & responsibilities assigned within the series. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of company Procedures and SOPs. Advancement to Level 3 is based on demonstrated proficiency in all aspects of IT support and successful completion of project responsibilities with minimum oversight. Two to six years network administration is required.
IT Network Support Analyst III (Level 3 performs the most complex types of duties assigned within the series including assuming project management responsibilities. Employees at this level function autonomously and are required to be fully trained and aware of all applicable Procedures and SOPs. Additionally they mentor IT System Engineers Levels 1 and 2 and foster technical growth. Six or more years of increasingly responsible network administration is required.
Duties & Responsibilities
- Proactively monitor the network to ensure IT systems availability including LAN WAN and hardware devices (servers workstations printers WAPs and appliances) and enterprise software applications.
- Configure support monitor and maintain the organizations local area network (LAN) wide area network (WAN) internet systems and connections to cloudbased technologies NAS solutions and virtualized environments.
- Configure deploy and maintain network components. Creates and maintains internal technical documentation for hardware software and network systems.
- Ensure network security (confidentiality integrity availability) by implementing organizational standards.
- Upgrade hardware and software as organizations needs change and technology evolves.
- Perform handson work during the creation of backups network and server maintenance and setup of other hardware as needed.
- Work in a team environment providing support as needed in helpdesk role resolve network hardware or software related problems.
- Troubleshoot diagnose and fix problems with servers network hardware printers and software. Provisions and deploy user enterprise IT equipment as needed.
- Manage and maintain Active Directory and Microsoft Exchange infrastructure including DHCP DNS user accounts group policies and security. Configure and manage enterprise software using group policies and Active Directory. Implement security rules based on job function.
- Perform data backup in accordance with company policies and procedures to ensure data availability and restore computing systems in case of failure.
- Configure backup devices software and manage backup media storage and retention. and contribute to disaster recovery planning.
- Manage IT projects related to deploying new hardware software and upgrading networks and servers.
- Evaluate new and emerging technology to leverage in support of company initiatives and aligning with organizational goals and objectives.
- Provide frontline support to local user community dealing with general IT support issues.
- Evaluate new and emerging technology to leverage in support of company initiatives and aligning with organizational goals and objectives.
- Provide frontline support to local user community dealing with general IT support issues.
Minimum Qualifications
- Experienced professional with the ability to manage a large international WAN / LAN network and systems utilizing enterprise class tools and technologies while adhering to best practices and standards.
- Knowledge of telecommunications and mobile devices.
- Skilled in designing networks and WAN/LAN/WLAN technologies.
- Ability to configure deploy and manage network devices such as routers switches firewalls and wireless access points.
- Selfmotivated and able to prioritize work competing schedules and managing projects.
- Solid troubleshooting and design skills.
- Excellent written oral and presentation skills and strong interpersonal skills.
- Ability to communicate clearly with all levels of the organization regardless of technical competencies.
- Must have reading speaking writing and understanding skills in the English language.
Level 1
- Bachelors Degree in Information Technology Computer Science or related field or a combination of education and experience.
Level 2
- 2 6 years network administration in a medium to large corporate environment.
- 1 years telecommunications administration in a medium to large corporate environment
- Bachelors Degree in Information Technology Computer Science or related field or a combination of education and experience.
Level 3
- 6 years network administration in a medium to large corporate environment.
- 2 years telecommunications administration in a medium to large corporate environment
- Bachelors Degree in Information Technology Computer Science or related field or a combination of education and experience.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex gender identity sexual orientation national origin disability status protected veteran status inquiry or discussion about compensation or any other characteristic protected by law.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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