Patient Relations Representative Canton
Patient Relations Representative Canton
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Overview
Northside Hospital is awardwinning stateoftheart and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.
Responsibilities
Processes complaints and concerns brought forward by patients families and visitors. Serves as the initial representative for the organization during the grievance process and identifies options for resolution. Oversees the management of financial resources used to respond to patient/family requests for assistance; provides direct intervention with staff/patient/family conflict; acts as internal and external resource for referrals to meet customers needs. Makes recommendations for process improvement on behalf of customers to increase the level of patient satisfaction. Maintains direct contact with patients of all ages families and visitors to provide emotional support assistance and the hospital grievances. The duties of this position require the exercise of courtesy and patience in speaking with patients families and others to maintain sound public relations.
Qualifications
- Two 2 years experience in an occupation requiring advocacy public relations customer service or medical setting OR and Associates or Bachelors degree in Social Science Business Administration Health Administration Education or related field
- Demonstrated interpersonal organizational and customer service skills.
- Demonstrated knowledge and skill in utilization of computer application and knowledge of wordprocessing programs (specifically Microsoft Word
- and Microsoft Excel)
- Excellent written and oral communication skills.
- Demonstrated problemsolving skills
- Demonstrated ability to work independently.
- Ability to type 30 40 words per minute
- High School diploma
Work Hours:
Weekend Requirements:
OnCall Requirements:
Required Experience:
Unclear Seniority
Employment Type
Unclear
