SERVPRO of Monterey Park
Office Manager/Administrator
The office manager/administrator leads motivates and supports a large production division to ensure customer satisfaction revenue growth profit growth management development and staff development. They oversee all operational activities and pursue operational objectives.
Primary Responsibilities:
1. Actively pursue strategic and operational objectives.
2. Oversee the management of operational activities.
3. Maintain constant communication with management staff and vendors to ensure proper operations of the organization.
4. Develop implement and maintain quality assurance protocols to ensure a positive customer and client experience.
5. Manage staff development of the production division.
6. Work closely with general manager to ensure operations remain compliant with legal and regulatory requirements.
7. Develop implement and oversee protocols to maintain facility vehicles equipment and consumables.
8. Other tasks/duties as required by employer.
Secondary Responsibilities:
1. Review document and discuss operational outcomes and key measures with general manager.
2. Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organizations internal capacity.
3. Continued development of leadership and management skills as well as production expertise.
4. Other tasks/duties as required by employer.
Necessary Experience and Skill Set:
Minimum 5 years of experience in fire and water damage restoration business.
Minimum 3 years management experience.
Strong interpersonal skills leadership skills and management skills.
Strong communication skills oral and written. (Handling claims dealing with insurance companies/adjusters)
Experience in restoration is a must.
Xactimate proficiency is preferred.
. Prior experience working with SERVPRO Industries is a plus.
Pay Rate:
Competitive base plus activitybased commission and increases based on merit.
Visit our website www.servpromontereypark/ for additional information.
TO APPLY:
Email your resume to:
Please make sure to include your phone number in the resume. In order to limit commute an initial phone interview will be conducted for candidates.