Command Center Operator
Command Center Operator
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$ 18 - 18
1 Vacancy
Job Description
Job Details
Description
A fastpaced work environment with a focus on realtime monitoring of systems and enforcement. Creates a positive image of the City of Virginia Beach by demonstrating a high degree of professionalism.
- Uses email as a daily communication tool.
- Understands and uses Microsoft Word Excel Access and PowerPoint applications.
- Understands Google Mail and Calendar
- Monitor customer payments and citation issuance.
- Compiles analyzes and applies data.
- Use operational cameras to monitor garage operations.
- Event Support: Direct staff to areas of need.
- Monitor Ambassadors in the field to ensure that efficient routes are occurring.
- Manage incoming calls from Call Center. Provide information and direct staff as needed.
- Accurate reporting of incoming calls/citations
- Develops ideas to improve operation.
- Promotes a positive image of the City of Virginia Beach
Qualifications
- Strong Communication Skills
- Proficient in Microsoft Word Excel Access and PowerPoint applications
- Understands Google applications including GMail and Google Calendar
- Organized
- Excellent customer service skills
- Time Management
- Analytical
- Understanding of IT systems and monitoring tools.
- Excellent verbal and written communication skills for effective reporting
- Ability to trouble and resolve issues.
- Multitasking: Ability to monitor multiple systems in a fast paced environment
- Knowledge of parking codes and regulations
- Able to stand and or walk for extended periods.
- Decision making skills.
- Problem solving/critical thinking.
- Knowledge of Oceanfront area
- Must be able to work weekends and holidays.
- Must be able to work hours more than normally scheduled hours.
- Able to work well under pressure during peak summer hours.
Employment Type
Full-Time
