T-Mobile Retail Associate Manager OAKLAND Ninth St
T-Mobile Retail Associate Manager OAKLAND Ninth St
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Details
Job Description
Were a national TMobile Preferred Retailer with 300 retail stores across the U.S. Since 93 weve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry we consistently deliver the solutions and service our customers demand! Do you think you have what it takes to be an Archer If so keep reading!
What youll do in your role
Learn and build proficiency in customer service while concurrently providing a best in class customer experience and building loyalty by:
Helping customers pick up right where they left off in their shopping journey whether online through Customer Care or instore
Exploring individual needs and providing handson demonstrations of the latest and greatest technology instore.
Sidebyside selling to find personalized solutions beyond the barebones device and service plan that keep our customers connected to the people and lifestyle they love including anything from unique accessories to up and coming Internet of Things (IOT) devices.
Guide your customers through their purchasing experience thoughtful questions informative answers and sharing your expertise.
Assist Retail Store Manager is daily operations and coaching.
Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:
How our everexpanding coverage stacks up in our customers neighborhood providing them with a lightning fast LTE network!
Why TMobile plans and services will let our customers live unlimited feel the love stay connected and go further.
How were redefining how wireless is done down to device and account inspection review and troubleshooting.
Complete training on TMobile instore experience new skills and processes knowledge of systems and reference resources.
Build relationships with and partner with TMobile employees across channels including business and customer service to:
Collectively own the customer experience and resolve issues creating a seamless runaroundfree environment.
Successfully identify and handoff small business leads.
Develop strong peer relationships where we are all accountable for the companys success.
Be willing to have a good time while providing first class customer experience
The ideal candidate will bring:
Leadership!
Competitive drive and demonstrates the confidence to succeed in a fastpaced sales environment.
Willingness to lead your team sharing best practices while serving customers and providing resolutions to issues.
Being effective with operational financial and performance management.
Amazing communication skills to your team and customers.
Prior wireless sales experience.
Whats in it for you
Employee Stock Ownership Program (ESOP)
Competitive hourly pay
Bonus earnings
Automatic raises when reaching attainable milestones
Exciting opportunities for career advancement
A culture of care & excellence
Health Benefits for Full Time Employees
What must haves do you need
Be at least 18 years of age
High school degree or GED
Ability to stand for long periods of time
Ability to lift objects weighing up to 25lbs
Reliable transportation
Full Time 40 hours)
Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives backgrounds and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique and we welcome everyone to our team. YOU BE YOU!
Apply Now: www.archtelecom
Inquiries:
Required Experience:
Senior IC
Employment Type
Full-Time
