International Customer Service Supervisor
International Customer Service Supervisor
Posted on :
17-03-2025
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Overview
Job Summary
The International Customer Service Supervisor is responsible for ensuring a positive customerexperience across assigned geographic area. This individual will supervise the daily functionsof the International Customer Service team assigned in order to meet and exceed operationalobjectives. This person will work functionally with other departments to ensure the highestlevel of coordination and customer satisfaction. Will be responsible for identifying trainingneeds chances for improvements testing new system and process functionalities coachingand mentoring the team ensuring we are delivering the highest customer experience possible.
Responsibilities
Key Accountabilities
- Supervises directs and monitors the activities of the assigned team to ensure timely considerate and accurate responses are being provided to our customers.
- Serves as the first level of escalation for customer issues and complaints
- Collaborate with other departments to streamline crossfunctional processes
- Conduct regular performance evaluation identifying training needs and providing constructive feedback
- Monitor and analyze metrics developing and implementing improvements and standard operating procedures as needed.
- Ensure adherence to company policies procedures and regulations implementing controls measures to minimize errors and improve accuracy
- Creates and maintains a positive respectful work environment for staff. Serves as role model to the team fostering Werfen values encouraging continuous learning and professional growth
- Ensures the team demonstrates cultural awareness and sensitivity when dealing with International customers andpromote adiverseandinclusive environment
- Other duties as assigned
Networking/Key relationships
- Other Client Services Teams as needed
- Operations (Logistics Warehouse Import/Export)
- Planning
- Commercial Operations
- Field Service
- Finance
- Legal/Compliance
- Marketing
- HR
- QA and RA
Qualifications
Minimum Knowledge & Experience required for the position:
- Education:
- Bachelors degree in Business Administration Finance Analytics Supply Chains or related field preferred or equivalent experience
- Experience:
- Minimum 6 years related experience in Customer Service environment and / or Supply ChainLogitsics Material Management
- Prior Supervisory or Team Lead experience preferred
- Additional Skills / Knowledge:
- Proficiency in Microsoft Excel including pivot tables and other analytical functions and formulas required
- Proficiency of SAP ERP required
- Proficiency in Powerpoint editing and public speaking
- Solid understanding of Logistics and Supply Chains both domestic and international
- Fluency in English and Spanish required written and spoken.
Skills & Capabilities:
- Ability to multitask and prioritize effectively for business needs
- Strong attention to details ability to analyze data and identify discrepancies
- Strong customer focus
- Excellent verbal and communication skills emotional intelligence; ability to manage customer issues build relationships and cooperate with internal and external customers
- Solid understanding of the customer master and material master database
- Ability to thrive in a fastpaced environment while maintaining strong attention to detail
- Ability to Lead and Motivate Others
- Confident Decision Making conflict resolution
- Flexibility and resilience
Travel requirements:
Occassional travel may be required.
Required Experience:
Manager
Employment Type
Full-Time
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
