Supervisor Group Transport
Supervisor Group Transport
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Salary Not Disclosed
1 Vacancy
Job Description
CarlsonWagonlit Travel is looking for talented and enthusiastic people. People whowant to realize their professional ambitions while delivering the highestlevels of expertise and service to our customers. If you share our commitment to excellence and customer careand enjoy professional challenges we would like to hear from you.
Learn aboutus and start your journey.
- Perform all supervisory functions to effectively manage assigned staff. Drive performance management and employee engagement which includes adhering to the performance management process rewards and recognition coaching and development employee relations and talent acquisition retention and termination.
- Oversee customer relations in participation with assigned staff ensuring all program delivery elements are adhered to utilizing standard processes and procedures to achieve client satisfaction.
- Ensure assigned staff understand their roles have the necessary resources and are accountable for effective management of client program(s) and related processes within agreed upon objectives.
- Act as escalation point of contact for direct reports for timely resolution of program delivery issues; further escalating when appropriate.
- Responsibility for delivery of Group Air Planning processes through direct reports. Process includes but is not limited to determine purpose of the meeting; prepare a project plan and specifications; obtain historical information related to program and identify stakeholder needs. Prepare program outlined (air booking method meeting travel parameters and reporting needs). Design program details to meet needs of participants and identify successful criteria for evaluation of meeting. Understand the technology requirements. Ensure client has been advised on all process elements. Determine if airfare analysis/flight movement plan is appropriate. Coordinate security procedures plan. Conduct a premeeting briefing.
- Identify and recommend improvements for group air planning process to leadership.
- Implement new processes with direct reports.
- Financial & Contract Management: Identify ancillary revenue sources and/or cost savings opportunities. Ensure completion of payment and/or billing process and collaborate with financial reconciliation team.
- Guide direct reports on managing to client budget.
- Program: Manage air contractual relationship. Provide air spend reporting and A/D reporting throughout air booking process. Manage preticketing approvals as needed until program closes.
- Oversee direct reports or manage own time management
- Ensuring direct reports adhere to standard client deposit terms terms and conditions of client contract and billing guidelines.
- Ensure feedback is gathered from each client program and all stakeholders are engaged as necessary and program debriefs are conducted by direct reports.
- Resolve escalated client program and/or delivery issues to ensure continuous improvement of M&E processes procedures and tools. Escalate to leadership as necessary
- Identify opportunities for direct report growth
- Increase M&E Industry knowledge by attending internal training external events supplier presentations and team meetings.
- Proactively address potential client or program issues for timely resolution.
College diploma or degree in related field
Five years of Group Air Meeting Management including project management experience.
Two year of experience supervising and/or providing team leadership and mentoring required.
Required Experience:
Manager
Employment Type
Full Time
