Field Application Specialist Eastern Canada
Field Application Specialist Eastern Canada
Posted on :
17-03-2025
Employer Active
1 Vacancy
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Job Description
Primary Purpose and Overall Objective of the Job:
Provide field scientific support & services including sales support training qualification field actions deployment at all stages of bMx solutions life cycle management guarantee added value assess patient result impact
Main Accountabilities:
- Support our customers when implementing new assays and IT solutions
- Provide support to the customer during the evaluation and implementation of these solutions.
- Offer enhancements for development and optimization of our solutions at customer sites.
- Perform standard of work for documentation and customer complaint handling to achieve high level customer satisfaction.
- Ensure customer management database/CRM is up to date and include full activity traceability.
- Collaborate with the Account Managers to develop account strategies for excellent customer service and support (increase and retain business)
- Demonstrate our solutions; instrumentation IT and reagents to bioMrieux and new customers.
- Manage an assigned territory including efficient traveling and scheduling.
Typical StudiesExperience Skills and Qualifications:
StudiesExperience:
- Medical Laboratory Science degree and Bachelors or Masters (preferred) degree or equivalent in microbiology/molecular
- IT & software experience is an asset
- 3 to 5 years minimum of advanced and demonstrated experience in clinical or industrial microbiology with strong troubleshooting capacity.
Skills and Qualifications:
- Customer and solution oriented
- Training and coaching capabilities
- Organized rigorous and autonomous
- Good communication and ability to work in a multidisciplinary team
- Advanced computer knowledge would be and asset
- Master CRM (reporting and dashboard) would be considered an asset
- Scheduling and organization skills to optimize presence in the field
- A valid drivers license is required
- Uptodate vaccination where required by customers
Scope and Resources Accountability Typical Performance Indicators:
- Scope and Resources Accountability: Territory management (Eastern Canada) domestic and international travel territory cross coverage company car and expense management schedule management
- Financial Indicators (revenue budget etc.: Territory revenue targets customer service revenue targets expense budget management
- Key Performance Indicators (KPIs): Customer satisfaction Customer visits Salesforce completion rate outlook forecast schedule completion rate software update completion progress special marketing initiatives
- Key Contacts (internal/external) and Interfaces: INTERNAL: Hotline Field Service Engineers QA/RA Marketing Sales Medical Affairs Supply Chain Human Resources Finances Order Desk Contracts Managers. EXTERNAL: All customer stakeholders
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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