Bilingual Customer Service Representative Pension Information Line
Bilingual Customer Service Representative Pension Information Line
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Job Description
TELUS Health is empowering every person to live their healthiest life. Guided by our vision we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a globalleading health and wellbeing provider encompassing physical mental and financial health TELUS Health is improving health outcomes for consumers patients healthcare professionals employers and employees.
Join our team and what well accomplish togetherTELUS Health Retirement Consulting practice brings over 60 years of experience and innovative thought leadership to pension & savings actuarial compensation and overall financial wellbeing consulting and outsourcing. Our purpose is to improve the financial wellbeing of individuals and the organizational resilience of employers and fiduciaries. We are also one of the largest pension plan administrators in Canada serving over five million plan participants. We are a diverse organization with unparalleled capabilities for our clients and their people.
Join our fantastic team of Defined Benefits (DB) Administration specialists in Retirement Consulting. We are proud to have experts located across the country who are passionate about assisting our clients in improving the financial wellbeing of their plan members. Our primary focus is administering DB pension plans and we offer a wide range of service models to ensure that we meet the unique needs of each client. If you are looking for a rewarding opportunity to make a positive impact on plan members financial wellbeing this is the perfect role for you!
Heres the impact youll make and what well accomplish together
As a Pension Information Line (PIL) Customer Service Representative you play a vital role in providing assistance and guidance to pension plan participants regarding their benefits and retirement options. You are the friendly voice on the other end of the line ready to tackle any questions from individuals seeking information on pension plans eligibility criteria and related services. You respond to inquiries with professionalism and accuracy ensuring participants receive clear and concise explanations tailored to their specific needs.
What youll do:
Handling inbound and outbound calls from clients and their employees including followup calls.
Address inquiries from pension plan participants regarding benefits eligibility and pension options.
Provide accurate and timely information on pension plans and retirement benefits.
Assist participants with pension documents forms and online portals.
Handle client concerns and escalations professionally and empathetically.
Maintain detailed records of customer interactions.
Collaborate with internal teams to resolve complex issues and ensure client satisfaction.
Stay informed on pension regulations and policies.
You have:
Fluency in both English and French with strong verbal and written communication abilities in both languages
Experience in using Excel and the Microsoft Office suite.
What you bring:
Previous experience in customer service or call center roles.
Strong communication skills both verbal and written.
Excellent problemsolving skills and attention to detail.
Ability to handle confidential information responsibly
Ability to work in a team as well as independently
Nice to Have
College or University diploma or equivalent; additional customer service training is a plus
Proficiency in customer service software is a plus
Knowledge of pension plans is beneficial but not required
A bit about us
Were a peoplefocused customerfirst purposedriven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities as required during the recruitment process.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy as a condition of employment all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery are subject to a Personnel Security Screening conducted through the Government of Canada.
The health and safety of our team customers and communities is paramount to TELUS. Accordingly we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID19.
Note for Quebec candidates: if knowledge of English is required for this position it is because the team member will be asked on a regular basis to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role you understand and agree that your information will be shared with the TELUS Group of Companies Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
