Patient Service Representative
Patient Service Representative
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$ 18 - 24
1 Vacancy
Job Description
Overview
We are looking for a Patient Service Representative in Lake Katrine New York to join our clinical team by providing a high level of patient service and satisfaction while operating in a teambased environment. This person will be a support person to all of the staff members and patients in his/her office. They will answer phones handle patient inquiries make appointments and assist with the completion of the patients treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. All aspects of the job require an exceptional level of customer service and communication skills.
Responsibilities
The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients sign them in schedule future appointments and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.
- Customer Service; acknowledge smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to DCA Policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voicemailon a daily basis
- Maintain a clean and friendly waiting area for patients
Qualifications
- Experience working in a dental medical or other healthcare office preferred
- Knowledge of insurance plans (HMO/PPO) is a plus
- Experience answering telephone
- Must have exceptional customer service skills
The base hourly range for this position is $18.00 $24.00 per hour. In addition to base compensation for the role an employee may qualify for variable compensation that includes a production incentive an annual or quarterly bonus tied to performance. Pay is based on several factors including but not limited to education work experience and certifications. We comply with all minimum wage laws as applicable.
In addition to your hourly pay we offer benefits such as a comprehensive benefits package which includes:
- Medical and vision insurance (individual and family coverage)
- Life insurance
- Shortterm and longterm disability insurance
- Workers compensation benefits
- 401k Plan
- Overtime
- Paid Time Off
- Any leave required under federal state or local law.
All benefits are subject to potential vesting and eligibility requirements. No matter where or when you begin a career youll find a farreaching choice of benefits and incentives as we shape the future of dentistry together.Applications are being accepted on an ongoing basis.
The Company is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race ancestry color age national origin ethnicity religious creed or belief physical or mental disability marital or familial status legally protected medical condition genetic information military or veteran status sex gender sexual orientation citizenship status or any other status or characteristic protected by applicable law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
