Senior Manager Commercial Operations - Job ID CO25
Senior Manager Commercial Operations - Job ID CO25
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Salary Not Disclosed
1 Vacancy
Job Description
Ascendis Pharma is a dynamic fastgrowing global biopharmaceutical company with locations in Denmark Europe and the United States. Today were advancing programs in Endocrinology Rare Disease and Oncology.
Here at Ascendis we pride ourselves on exceptional science visionary leadership and skilled and passionate colleagues.
Guided by our core values of Patients Science and Passion we use our TransCon drug development platform to fulfill our mission of developing new and potentially bestinclass therapies to address unmet medical needs.
Our culture fosters a place where skilled adaptable and highly resourceful professionals can truly make their mark. We offer a dynamic workplace for employees to grow and develop their skills.
The Senior Manager is responsible for driving operational effectiveness across the pharmaceutical sales organization with a strong focus on Veeva CRM & Events Management Sample Operations Fleet Management and Field Onboarding and Training. This position will collaborate internally with all US Commercial Stakeholders including sales leadership and supporting two field brand teams.
This position will be based in Princeton NJ & this role requires a strategic thinker with strong leadership skills and a deep understanding of operations and Veeva CRM systems:
Key Responsibilities:
Commercial Operations & Veeva CRM/Events Management:
- Primary pointofcontact for field sales specialists and managers; provided daily enduser support
- Primary liaison to ITSales & Marketing Enablement team for business requirements definition project prioritization data stewardship testing (UAT) and software release implementation activities.
- Administered quarterly sales territory alignments territory hierarchy changes roster maintenance.
- Member of crossfunctional new product launch readiness teams
- Conduct new hire/onboarding training for Veeva CRM users
- Develop and implement comprehensive onboarding programs for new field employees.
- Conduct training sessions to ensure field staff are proficient in company policies procedures and tools.
- Monitor and evaluate the effectiveness of training programs and make necessary adjustments.
- Establish and lead territory and account alignments including managing a thirdparty vendor.
- Roster Management
- Fleet Management including conversion from a Reimbursement program to a Fleet program.
- Vendor Credentialing administrator for all field personnel.
- CRM administrator and trainer for sales with over 100 users
Sample Operations:
- Oversee demonstration educational devices warehouse & distribution
- Collaborate with Ascendis internal teams in support of managing demonstration devices forecast and distribution to US.
- Identify and implement process improvements to enhance efficiency.
- Manage direct to practitioner programs and leave behinds of demonstration educational materials
Requirements
- Bachelors degree in business administration Operations Management or a related field.
- Experience leading/managing vendors in the life science industry
- Minimum of 57 years of experience in field/sales operations CRM management and supply chain management.
- Manage and provide thought leadership on organizational omnichannel capabilities.
- Experience And Knowledge
- Demonstrated knowledge of sales operations and ability to identify and investigate operational needs and opportunities and leads the implementation of improvements within area of responsibility.
- Experience in omnichannel planning
- Experience supporting Veeva CRM applications.
- Excellent communication and training skills to effectively convey complex technical information to nontechnical stakeholders.
- Ability to adapt to evolving business needs and technologies and stay updated with the latest advancements in data analytics tools techniques and industry trends.
- Attention to detail and the ability to work independently within a multidisciplinary team and with external partners and vendors.
- Strong written and verbal communication skills
- Ability to travel up to 15 of the time domestically and internationally.
A note to recruiters:
We do not allow external search party solicitation. Presentation of candidates without written permission from the Ascendis Pharma Inc Human Resources team (specifically from: Talent Acquisition Partner or Human Resources Director) is not allowed. If this occurs your ownership of these candidates will not be acknowledged.
Benefits
- 401(k) plan with company match
- Medical dental and vision plans
- Companyoffered Life and Accidental Death & Dismemberment (AD&D) insurance
- Companyprovided short and longterm disability benefits
- Unique offerings of Pet Insurance and Legal Insurance
- Employee Assistance Program
- Employee Discounts
- Professional Development
- Health Saving Account (HSA)
- Flexible Spending Accounts
- Various incentive compensation plans
- Accident Critical Illness and Hospital Indemnity Insurance
- Mental Health resources
- Paid leave benefits for new parents
Required Experience:
Senior Manager
Employment Type
Full-Time
