Telechat Service Agent WFH Remote
Telechat Service Agent WFH Remote
Posted on :
16-03-2025
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
16-03-2025
Job Description
We are seeking a dedicated Telechat Service Agent to join our team providing exceptional customer service through various digital communication platforms. In this role you will act as the first point of contact for customers seeking assistance with our services. Your primary responsibility will be to engage with customers via chat and email ensuring their queries are handled promptly and professionally. As a Telechat Service Agent you will leverage your communication skills to build rapport with customers understand their needs and provide relevant solutions or information. Youll navigate through our databases and resources to efficiently address customer concerns and maintain accurate records of all interactions. The ideal candidate will be passionate about helping others possess strong problemsolving abilities and display patience in even the most challenging situations. This is an excellent opportunity to contribute to our commitment to exemplary customer service while working in a dynamic and supportive environment. Your work will directly impact customer satisfaction and help us maintain our reputation for reliability and excellence in service. If you are enthusiastic about providing outstanding assistance and thrive in a fastpaced digital landscape we would love to hear from you!Responsibilities:Handle customer inquiries through chat and email in a timely manner.Provide accurate information related to our products and services.Resolve customer concerns by identifying the issue and offering effective solutions.Document all interactions in our customer management system for future reference.Maintain a high level of professionalism and empathy in all communications.Collaborate with team members to improve service delivery and customer experience.Participate in ongoing training sessions to enhance product knowledge and service skills.Requirements:High school diploma or equivalent; associates or bachelors degree preferred.Proven experience in a customer service or chat support role.Exceptional written communication skills and a friendly demeanor.Strong problemsolving skills and the ability to think quickly on your feet.Familiarity with customer support software and chat tools is a plus.Ability to multitask effectively and manage time efficiently.Basic understanding of internet technologies and digital communication platforms.PAY RATE: $21.92 $31.60 Hourly
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Employment Type
Full Time
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