Central Scheduling Representative
Central Scheduling Representative
Posted on :
16-03-2025
Employer Active
1 Vacancy
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Job Description
- POSITION SUMMARY
- Manages a high volume of incoming calls in a timely manner utilizing call center scripting to accurately obtain and input patient information; maintaining a high level of customer service at all times. May float to Reception areas during periods of low call volume.
- Manages a high volume of incoming calls in a timely manner utilizing call center scripting to accurately obtain and input patient information; maintaining a high level of customer service at all times. May float to Reception areas during periods of low call volume.
- MINIMUM QUALIFICATIONS AND REQUIREMENTS
- Licenses and Certifications Required
- None
- None
- Educational Requirements
- HS Diploma or GED preferred
- HS Diploma or GED preferred
- Experience Requirements
- Customer service experience or training required. Preferably six 6 mos minimum
- Experience in a call center setting preferred
- Computer experience required
- Medical terminology knowledge preferred
- Experience with computer appointment software preferred
- Customer service experience or training required. Preferably six 6 mos minimum
- Special Skills or Training Requirements
- Ability to communicate effectively on the telephone
- Ability to demonstrate good judgement in handling calls efficiently and appropriately
- Exceptional interpersonal customer service problemsolving verbal and written communication and conflict resolution
- Ability to handle confidential and sensitive information
- Ability to work in a fastpaced environment; working efficiently and multitasking
- Compliance with all Privacy and Confidentiality Standards per Trinitys policies
- Ability to communicate effectively on the telephone
- Licenses and Certifications Required
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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