Insurance Operations Supervisor - Austin Texas
Insurance Operations Supervisor - Austin Texas
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Job Description
Company:
MarshDescription:
Marsh USA is the worlds largest insurance brokerage and we strive to offer our clients innovative solutions to manage risk more effectively. With more than 30000 employees worldwide and operations in more than 130 countries we are looking for talented professionals who want to make a difference and develop skills for success in a fastchanging environment.
We are seeking a talented individual to join our Account Coordination team at Marsh. This role will be based in our Austin Lakeline office. This is a hybrid role that has a requirement of working at least three days a week in the office.
Insurance Operations Supervisor Account Coordination
What can you expect
You will supervise a highly skilled team of up to 10 Account Coordinators who support our clientfacing colleagues with renewal coordination and document creation
You will build relationships with Marsh colleagues from multiple remote offices and drive continuous improvement for the department as well as the company
You will work closely with the Account Coordinator Manager and be responsible for communicating feedback within your team and supported offices identifying trends evaluating/resolving any escalated service issues and playing a key role in the growth of the department
You will attend a robust training program of classroom sidebyside and onthejob training; we will provide the required insurance knowledge to be successful while learning our systems
We will count on you to:
Manage and lead team members on a daytoday basis to ensure service levels are met measure and analyze team productivity and manage and prioritize the teams workload to ensure highquality outcomes
Continuously identify areas for process improvement to increase efficiencies as well as participate monitor and/or oversee the initiatives
Coach team members to develop them into effective successful high performers
Lead and/or participate in stakeholder engagement sessions and work in partnership with client teams to improve the client experience
Maintain adequate staffing and build talent bench strength
Actively engage in the overall onboarding process including interviews of new hires up through the time colleagues are fully integrated into production
What you need to have:
5 years of total work experience with 3 years experience managing a team in a corporate environment including coaching mentoring and developing team members
Strong communication skills you will speak to leaders and collaborate with client teams who are remote so effective verbal and written communication is key
Good organizational and time management skills to multitask and work effectively under pressure to meet deadlines
Intermediate Microsoft Office proficiency knowledge of basic Excel formulas pivot tables PowerPoint and Outlook
What makes you stand out:
Bachelors degree
Experience in Commercial Lines Insurance
Experience with change management to prepare equip and guide teams to make organizational changes in the way work will be done
Why join our team:
We help you be your best through professional development opportunities interesting work and supportive leaders
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities
Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your wellbeing
Required Experience:
Manager
Employment Type
Full-Time
