IT Support Technician London
IT Support Technician London
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Job Description
At Dataiku were not just adapting to the AI revolution were leading it. Since our beginning in Paris in 2013 weve been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1000 teammates across 25 countries and backed by a renowned set of investors were the architects of Everyday AI enabling data experts and domain experts to work together to build AI into their daily operations from advanced analytics to Generative AI.
Dataiku is seeking a fulltime IT Support Technician to join the Information & Technology Team. Working out of one of Dataikus principal offices (London New York and Paris) you will be based in London. We look for someone with energy pragmatism simplicity and a solid technical background.
IT Operations are critical to the success of Dataiku employees around the world. The IT Team is responsible for the systems networks and services that Dataiku employees rely on.
Dataikus current IT Stack is a fastmoving modern and cloudoriented environment. It includes Google Workspace Slack Lucidcharts Miro Asana MacBooks Zoom video conferencing and associated devices as well as a few dozen others.
The IT Support is in charge of providing the best in class support to our employees worldwide based in our offices all around the world or working remotely in this tech environment.
About Dataiku
Dataiku allows enterprises to create value with their data in a humancentred way while breaking down silos and encouraging collaboration. One of our products unique characteristics Data Science Studio (DSS) is the breadth of its scope and the fact that it caters both to technical and nontechnical users. Through DSS we aim to empower people through data and democratise data science.
Expectations
As we scale quickly you will join our IT Support Team to accompany Dataikus exponential growth. You will report to the IT Support Team Lead for EMEA and work closely with the other IT Teams (Support Automation operations and security). This role is physically based in the London office.
Your Core Responsibilities
- Onsite User and systems support
- Assist the employees in their daily IT requests onsite or via Slack and support tickets.
- Zoom rooms and AV support
- Participate in providing excellent IT onboarding experience to newcomers.
- Organise shipment and retrieval of the users hardware
- Contribute to maintenance and support of the global inhouse IT infrastructure in the Dataiku offices.
- Operate Inventory Management and Ticketing systems.
- Support onsite and offsite meetings
- Participate in Documentation & Knowledge base.
The role might be a good fit if you have
- Experience with 1st and 2nd line support.
- Experience in Support in a modern cloudfirst IT Stack.
- Experience in Support for macOS.
- Good communication skills in English (French or another language is a
- Good listening skills and you know how to help people asking for your support.
- You can organize work and set priorities.
- You have an excellent sense of service and a positive mindset.
- You have 1 years of experience in a similar position ideally in an international and fastgrowing environment.
- You are proactive and can work independently when needed.
- You are a problem solver
- You enjoy learning and applying knowledge to practical uses.
Must have :
- Troubleshooting support level 1
- Basic knowledge in MDM (Management Fleet)
- Experience in Support for macOS (Windows / Linux is a bonus
- Knowledge in A/V support (meeting rooms
Required Experience:
IC
Employment Type
Full Time
