DoorWindow Installer Austin TX - 78758

Job Title: Field Service Technician (for Windows & Doors)

Industry: Manufacturing of Window & Doors

Austin Location:2201 Denton Dr. Austin TX 78758

Employment: Full Time Nonexempt Hourly

Position Summary:

RAM Windows is looking fora Field Service Technician to service and repair Windows and Doors at customer job sites in the Houston area in Company vehicle. This position focuses on servicing repairing receiving shipping inventory and other related tasks and projects assigned to maintain a secure and effective operation in our warehouse facility.

The individual is expected to provide excellent Customer Service while at the same time assisting in warehouse operational functions when not servicing in the field. This position will report to the Service Manager. Adhering to highquality standards and keen eye for attention to detail is essential in this position.

Essential Duties and Responsibilities:

• Installation of windows and sashes
• Troubleshoot problem installations and report findings to managers and sales reps as needed.
• Window screen out/punch
• Inspect and insure proper sash operation
• Adjust and or install new balance rods
• Troubleshoot and repair windows
• Provide excellent verbal/written communication with customers
• Valid Texas Drivers License and good driving record (MVR)
• Ability to work independently and as part of a team
• Performing quality checks of completed Service Tickets
• Maintaining a high level of quality service
• Ability to lift Windows and Doors and carry up to 75100 lbs
• Load and unload materials at the warehouse or customers location
• Perform tie downs and secure trucks and trailers
• Verify pick tickets accurately
• Ability to take pictures or film windows and doors once serviced repaired or shipped and received in warehouse
• Assist with deliveries in the field and with Service related tasks
• Must perform warehouse office and yard clean up duties
• Accurately verify all vendor receiving and loading documents
• Ability to assign stocking locations to all received materials
• Ability to perform window mulling and twinning on low to medium end product lines
• Ability to perform shop glazing and frame assemblies
• Experience with or Familiar with servicing Windows and Door productbrands:
  • RAM Windows
  • Sierra Pacific
  • PlyGem
  • LaCantina

*Other duties/tasks may be assigned

Education Experience Knowledge Skills & Abilities:

• High School Diploma or general education degree (GED) required.
• Minimum of 24years related experience as a Field service Technician or similar role in a manufacturing warehouse production setting; or equivalent combination of education and experience.
• Building Construction Contractor knowledge preferred. Able to work in a warehouse and on jobsites (construction sites commercial sites residential sites)
• Speak read and write English (bilingual in Spanish is a plus) to communicate with customers to set appointments gather information and problemsolve
• Valid Texas Drivers License and good driving record (MVR)
• MUST be able to manage calendar and demands daily
• Demonstrated ability to multitask and prioritize servicing needs.
• Excellent organizational social and customerfocus skills.
• Ability to build a complete product knowledge base
• Computer skills andMS Office (Word Excel Outlook)
• Experience working independently with little supervision
• Ability to lift product and make minor repairs of windows and Doors products
• Must be safety conscious working with equipment and follow safety procedures.
• Proven ability to work in a fastpaced environment
• Problem solving skills required
• Ability to use and read different measuring devices
• Previous success working in the field warehouse manufacturing production setting
• Good communication skills; ability to communicate with respect to job assignments job procedures and applicable safety standards
• Good attendance and punctuality is a must and reliable transportation
• Ability to lift and carry 75pounds alone and up to 100pounds with assistance
• Ability to work flexible hours as needed; willingness to work overtime as needed
• MUST be able to work overtime andweekends when needed
• AttentiontoDetail; values precision and adhere to highquality standards

JobRelated Specifications:

• Demonstrated judgment and decisionmaking ability
• Quality demonstrate accuracy and thoroughness looks for ways to improve efficiency
• Attendance and Punctuality Report to work according to work schedule. Dependable and reliable is required
• Great Attitude seeks to help and increase responsibilities
• Team player works amicably with all employees

Physical Requirements and Environmental Conditions:

• Work primarily out in the field servicing and repairing windows and doors at customer jobsites in HoustonDFW and Austin Texas areas. When not in the field will work in an enclosed indoor warehouse environment; exposed to dust heat humidity and cold weather conditions dependent on local weather conditions. Required to work in areas that are near moving mechanical parts.
• Physical stamina and dexterity including the ability to regularly stand and walk up to 810 hours a day bend stoop kneel climb or squat.
• Ability to lift carry push and pull up to 75lbs and 100 lbs with some assistance.
• Frequently use of fingers and hands to handle or feel objects; reach with hands and arms
• Have handeye coordination
• Specific vision abilities include closeup and distance vision color vision peripheral vision and depth perception.

Please note this job description is not intended to be an exhaustive list of qualifications skills efforts duties responsibilities or working conditions associated with the position Duties responsibilities and activities may change at any time with or without notice

BENEFITS OFFERED

• Weekly Pay(every Friday)
• Overtime available as needed
• PaidTime Off 2 Floating PTO days and 8 paid Holidays
• Medical Dental and Vision Insurance
• CompanyPaid Life Insurance
• 401K Retirement Saving Plan(up to 5 Company Match)

ABOUT THE COMPANY RAM Windows & Doors

For over 30 years RAM Windows & Doors has supported architects builders and remodelers commercial building contractors developers and homeowners with the industrys top windows and doors and every custom package we deliver is equally designed and manufactured to create beautiful aesthetics exceptional performance and longlasting durability.

RAM is a Texasbased leading manufacturer and distributor of highquality windows and doors for both residential and light commercial construction. Our residential projects throughout Texas include custom oneofakind homes that typically range from $500000 and up. Our light commercial projects can be found throughout the United States and these types of buildings include hotels & hospitals schools & dorms government & civic projects medical offices worship centers multifamily dwellings restaurants retail outlets and more.

EEO Statement
RAM Industries LLC. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation or veteran status. A reasonable accommodation will be considered for qualified individuals with a disability if it does not create an undue hardship for the Company consistent with the ADA as amended