Seasonal Sr Customer Assistance Representative- Summer 2025 Northern NJ
Seasonal Sr Customer Assistance Representative- Summer 2025 Northern NJ
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers primarily facetoface supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and handson experience to provide administrative support service customers and act as a rental backup in a large home city branch or airport location.
This is a full time seasonal position that will start as early as 5/19/2025 and ending on or before 11/19/2025
Compensation for this role is $17.50 / hour
We are looking to hire in various openings throughout Bergen Hudson Passaic Union and Essex counties
Responsibilities
- Takeincoming calls reservations rate quotes general questions and answers provide information and resolution for customers other branches insurance companies dealerships repair shops and other vendors
- Manage outgoing calls forcallback management A/Rs and miscellaneous calls as assigned
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns checkins and exit kiosk transactions
- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
- Understand and communicate rental terms and conditions vehicle features and other services
- May sell optional protection products upgrades fuel options and other additional equipment
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as: research and billing support tasks accounts receivables transfer and key logs run miscellaneous reports supply maintenance process customer billing
- Perform miscellaneous and backup duties jobrelated duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old
- Must have at least 2 years of customer service experience OR 2 years of college experience
- The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid unrestricted drivers license.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Aside from religious observations must be available to work 40 hours per week during the season
- Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
New Jersey DMV Requirements:
Firsttime drivers or under 21 years old:
If you are a firsttime driver or under age 21 you must complete the mandatory Graduated Driver License (GDL) program requirements. New Jerseys GDL program introduces driving privileges gradually to firsttime drivers and individuals under the age of 21.
Required Experience:
Senior IC
Employment Type
Unclear
