Assistant Director of Front Office - Waldorf Astoria Chicago
Assistant Director of Front Office - Waldorf Astoria Chicago
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$ 70000 - 75000
1 Vacancy
Job Description
EOE/AA/Disabled/Veterans
Waldorf Astoria is looking for an Assistant Director of Front Office to join the team in Chicagos Gold Coast!
This Forbes 4Star property located in downtown Chicago has a Parisianstyle charm with 216 rooms 8500 square feet of banquet space and 4 food and beverage outlets.This includes a restaurant 2 bars and inroom dining.
In this position you will assist in leading and managing all aspects of Front Office operations.
We are seeking a committed and passionate leader with a track record of enhancing service quality. Candidates must have prior experience in Hotel Front Office Management and familiarity with OnQ. Experience in luxury settings and unionized environments is advantageous.
The salary range for this position is $70000 $75000 per year based on applicable experience.
Want to learn more Hotel Website Facebook Instagram
What will I be doing
As an Assistant Director of Front Office you would be responsible for assisting in the direction and administration of all Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
- Assist in the direction and administration of all Front Office operations to include but not limited to guest service and registration (checkin/checkout) room inventory and availability marketing initiatives systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation
- Assist in monitoring and developing team member performance to include but not limited to providing supervision and professional development scheduling conducting counseling and evaluations and delivering recognition and reward
- Monitor and assess service and satisfaction trends evaluate and address issues and make improvements accordingly
- Oversee the VIP process to include but not limited to reviewing VIP reservations administering amenity orders managing resumes for incoming guests and groups updating inventory in the system monitoring special requests and overseeing rate changes on inhouse guests
- Initiate and implement marketing upselling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
- Ensure team members have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events
- Run and complete daily reports analyze data and make decisions based on data
- Resolve guest issues and concerns to guest satisfaction
- Recruit interview and train team members
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to have an awardwinning workplace culture ranking#1 Worlds Best Workplace by Great Place To Work & FortuneWe support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits package including:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental Health Resources
- BestinClass Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportiveparental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) purchase Hilton shares at 15 discount
- Debtfree education:Access to a wide variety of educational credentials(ex. college degrees high school completion Englishlanguage learning digital literacy professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
Required Experience:
Director
Employment Type
Full-Time
