Property Lettings Administrator
Property Lettings Administrator
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Job Description
Job Description
Job Title:
Property Administrator
Department:
Lettings
Responsible to:
Head of Administration
Line Management:
No
Purpose of Role (the objective of the role)
To provide administrative support to the Lettings Team namely dealing with telephone queries liaising with tenants and landlords on a daily basis providing excellent customer care and key administration support to the team as required.
Primary responsibilities tasks and duties (this list is not exhaustive)
- Answering incoming calls and emails and dealing with general requests for information/property enquiries from Investors or Landlords.
- Answering colleagues calls when they are unavailable and taking messages.
- Processing all new Tenancy applications from prospective tenants.
- Processing all new tenant deposits.
- Creating all new properties coming into management on the CRM system and other databases and ensuring that records are accurate and kept up to date.
- Creating tenancies on the CRM system
- Processing all landlord licensing applications and liaison with local authorities and landlords.
- Day to Day Management of new suppliers / contractors detail.
- Updating Warranty detail with suppliers for white goods and other items.
- Providing any adhoc daytoday administrative support for all teams when required.
- Answering incoming calls and emails and dealing with general requests and enquiries.
- Liaising with customers and external agencies in matters relating to tenancies or property management.
- Assisting the management team in the preparation of reports as required.
- To meet or exceed service standard and key performance indicators associated with the role.
- Participate in learning and development activities that promote personal effectiveness and improving performance in the role.
- Carrying out any other adhoc duties as required.
Key Requirements / Competencies (skills abilities behaviours & knowledge that enables effective performance)
Several years previous experience in a busy Property/Lettings administrative environment.
Ability to work as part of a team.
Excellent organisational prioritisation and planning skills.
Computer literate.
Professional conduct and attitude to enhance the companys reputation.
Exceptional communication skills.
Wellpresented and professional appearance.
Can do attitude.
Excellent written and verbal communication skills
Selfmotivated
Required Experience:
Unclear Seniority
Employment Type
Full-Time
