Passenger Service Agent YUL French and English Fluent
Passenger Service Agent YUL French and English Fluent
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Job Description
Main accountabilities include:
Ensure accuracy of all weight and balance requirements
Promptly handle all customer service complaints with a focus on positive resolution.
Complete all checkin procedures including the handling of reservations ticketing seat assignments airport
announcements and checking for proper international documentation.
Assist customers with special needs and unaccompanied minors.
When operating jetways Passenger Service Agents will be required to work at heights of over 15 feet and be
responsible for open/closing aircraft doors.
Must be able to read and interpret aircraft weight and balance loading instructions hazardous material
identification labels aircraft loading manifests and baggage and cargo routing tags.
Ensure the safe and secure operations in accordance with the highest possible standards of health safety security
and all government statutory requirements
You may be required to drive and operate small specialized commercial vehicles at times and as such you will
require a valid drivers license with a clear driving record.
Ensure tasks are performed in accordance with the Company and Airlines specific procedures and policies.
Required to attend the mandatory training imposed by the Company and Airlines as per job role.
Must be able to comfortably and continuously move/lift customer luggage with an average weight of 50 pounds in
some cases exceeded 70 pounds.
Promote a professional image at all time and comply with company uniform standards
Other duties as assigned.
Qualifications and Experience:
Must be at least 18 years of age and legally able to work in Canada;
Must have high school diploma GED or equivalent work experience;
Must be able to speak read and write in English;
Must complete and pass initial new hire classroom and onthejob training
Valid drivers license with good driving record.
Must be able to hold and maintain all required airport security clearance
Reliability our customer and your fellow employees rely on you
Must be available and flexible to work variable shifts including weekends and holidays;
Must be comfortable working in an airport environment
Position requires long periods of time at the ticket counter and gate checkin areas; must be able to stand for
prolonged periods of time.
Fluent in French and English
Required Experience:
Unclear Seniority
Employment Type
Full Time
