Associate - Program Management - PG
Associate - Program Management - PG
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Job Description
Why IIDE
At IIDE we are dedicated to creating a supportive and collaborative work environment that promotes professional growth and impactful contributions. As a leading institution in digital education we offer competitive salaries and numerous opportunities for career development. Join us to be part of a dynamic team focused on shaping the future of digital marketing education and making a significant difference in students lives.
About the Role
As the Associate Program Management at IIDE Andheri Campus you will be responsible for setting up online offline and hybrid classrooms managing the institutes digital and physical assets and ensuring an exceptional experience for students in the PG program. You will coordinate with trainers and students manage the Learning Management System (LMS) and oversee various administrative tasks to ensure smooth operations.
What Youll Do
Classroom Setup and Management
Set up online offline and hybrid classrooms ensuring the proper functioning of digital and physical assets.
Manage trainer schedules via Google calendars to ensure effective coordination.
LMS and Reporting
Oversee the Learning Management System (LMS) ensuring its proper utilization by trainers and students.
Generate and present reports to management on course progress and key metrics.
Student Orientation and Coordination
Conduct student orientation sessions to familiarize them with the program and its structure.
Coordinate with students through CRM calls emails and WhatsApp addressing any queries or concerns.
Industry Engagement
Reach out to industry professionals for guest sessions via LinkedIn enhancing the learning experience.
Provide ongoing support to trainers addressing course deliveryrelated queries.
Course Monitoring
Monitor course progress providing timely feedback to teaching staff.
Serve as a communication bridge between students and trainers particularly regarding course schedules and timings.
SOP Compliance and Moderation
Ensure course delivery follows predefined Standard Operating Procedures (SOPs).
Assist in the moderation process for final course results and generate mark sheets.
Data Management
Follow up on student data upload on the NSDC portal for certification generation.
Analyze course feedback and statistical data preparing reports on course progress weekly or monthly.
Who You Are
MustHave
Minimum 2 years of experience in program coordination student operations or a related role.
Excellent communication skills both written and spoken (English).
Proficiency in Google Workspace (Sheets Docs GDS etc..
Knowledge of WhatsApp Messenger Zoom and email automation tools like GMass Mail Merge or MailChimp is a plus.
Proficient LinkedIn user.
Qualification
Graduation/Postgraduate degree in any stream.
Strong written and verbal communication skills in the English language.
Should Have
Experience in student coordination or educational operations is desirable.
Nice to Have
Additional experiences or skills in educational management or operations.
Certifications or training that could enhance performance in the role.
Compensation and Details
Designation: Associate Program Management
Compensation: 4L 6.5L per annum
Experience: Minimum 2 years
Age: 24 30 years
Working Days: Mon to Friday & 2 Weekends till April 2025
Who You Are: Qualifications: 7-10 years of experience in student-facing or customer service roles. Preferred age range: 32-40 years. Proven leadership experience in ed-tech or student-centric environments. Successful track record of managing teams of 10-15 individuals. Strong analytical problem-solving skills with a vibrant and optimistic mindset. Demonstrated ability to handle challenging situations and ensure an exceptional student experience. Should Have: Experience in implementing process efficiencies and automation in educational settings. Familiarity with student retention strategies and academic event management. Effective collaboration with cross-functional teams. Nice to Have: Experience in digital marketing education or related fields. Advanced problem-solving skills with a focus on innovative solutions. Additional certifications or training in student management or educational leadership.
Employment Type
Full Time
