IT System Technician
IT System Technician
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Salary Not Disclosed
1 Vacancy
Job Description
Job Details
Description
At Reily Foods Company weve got a passion for flavor and have been providing iconic foods and beverages that create meals and memories for over 120 years! Our products consist of Luzianne Iced Tea New England Coffee Swans Down Cake Flour and Blue Plate Mayonnaise (to name a few) and can be found in retail locations around the country. Were a 5th generation family owned company with locations in New Orleans Knoxville and Boston.
The IT System Technician (ITST) is the onsite team member responsible for maintaining Reilys datacenter environment in an industrial manufacturing environment based in Knoxville TN. The ITST provides support to end users on a broad range of technical issues. The ITST identifies researches and resolves technical problems; responds to telephone calls Helpdesk tickets and personnel requests for technical support. The ITST manages asset inventory/disposal and technical documentation and tracks and monitors problems to ensure a timely resolution.
Key Job Responsibilities
- Provide professional efficient courteous and responsive support for all hardware software and network related issues
- Receive and respond to incoming calls and emails regarding desktop server and network problems
- Monitor and maintain Reily Foods Knoxville datacenter
- Document track and monitor problems to ensure a timely resolution
- Configure install maintain diagnose repair and upgrade PCs servers and network equipment to insure optimal performance
- Perform system backups and recovery
- Maintain asset inventory of all computing equipment
- Monitor and analyze network and server performance
- Administer and maintain user accounts permissions and access rights
- Support business continuity and disaster recovery plans
- Assist Director with onsite datacenter tasks
- Move equipment as needed (equipment includes but is not limited to PCs monitors printers and projectors)
- Afterhours oncall responsibilities
- All other duties as assigned by the Sr. System Administrator
Qualifications
- A and/or Network Certifications or above preferred
- 3 years of Windows Server 2012 R2 or above administration experience
- 1 year working in VMware ESX and vCenter virtual environments preferred
- 3 years of Windows 10 or above administration experience
- Experience with PDQDeploy Helpdesk ticketing software and other management auditing and deployment tools a plus
- Experience with remote management tools
- Experience working in a fastpaced support environment; experience in an industrial setting a plus
- Ability to work independently as the sole IT team member at this facility
- Excellent customer service skills with strong oral and written communications
- Solid organizational skills with attention to detail
Reily Foods Company is an equal opportunity employer Minorities/Females/Disability/Protected Veteran/Sexual Orientation/Gender Identity
Required Experience:
Senior IC
Employment Type
Full-Time
