VW Audi Collision Program Administrator
VW Audi Collision Program Administrator
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1 Vacancy
Job Description
Job Title:
Volkswagen of America or Audi of America Collision Repair Facility Program Administrator
Location: REMOTE
TYPE: 3 years contract on W2
Primary Function:
The Program Administrator 2 positions for VW and 2 positions for Audi) will be a remote role operating during normal business hours 40 hours per week with some flexibility as needed. All time zones are acceptable.
The primary focus of this role is to oversee and administer the Audi Authorized or VW Certified Collision Program in accordance with established processes by Audi or VW. A secondary focus is to enhance program administration to support planned growth and an expanding network of repair facilities.
The daily direction and supervision will come from both the Audi Program Manager and the Auditing Manager with line reporting to the Auditing Manager.
Time Commitment Required:
3 years
Job Responsibilities:
- Learn the role of the current Program Manager and Director and facilitate a transition of duties to the Program Administrator.
- Oversee the authorization process for independent and dealerowned repair facilities to become Audi Authorized Repair Centers under program requirements.
- Serve as the primary point of contact for Collision Centers during the authorization process.
- Ensure compliance by holding Collision Centers accountable for meeting milestones and deadlines.
- Coordinate the roles of thirdparty suppliers in the certification and training process.
- Maintain and update program materials and tools including but not limited to:
- Equipment and Tooling SelfAssessment
- Network & Audit Reporting (dissemination as needed)
- Process Flow Chart
- Service Process Guide
- Vehicle Tracker
- Tow Notifications
- Learning Management System (Course Scheduling) for Audi Instructorled classes
- Identify opportunities for program improvement and lead implementation efforts.
- Generate and distribute tracking and status reports for program stakeholders.
- Serve as the central contact for OEMs Dealers and Authorized Repair Centers regarding programrelated matters.
- Act as a liaison between Authorized Repair Centers thirdparty suppliers After Sales personnel internal Audi/VW departments and the Program Manager/Director.
- Track and maintain the departments budget and expenses.
- Initiate the purchasing process through the internal purchasing portal.
- Conduct business analytics related to the Collision Repair Network (CRN Dashboard).
- Provide support to Audi Certified Trainers.
Required Skills & Experience:
- Strong business analytics acumen.
- Experience in a projectoriented environment.
- Familiarity with the automotive retail and collision industry is preferred.
- Ability to achieve results in a matrix organization by leveraging shared resources.
- Detailoriented with superior quality standards.
- Strong customer orientation.
- Excellent organizational skills with the ability to manage a multifaceted action plan.
- Highly proficient in:
- Microsoft Word Excel PowerPoint Tableau InDesign
- Webbased applications
- Ability to create and deliver highimpact PowerPoint presentations.
- Superior written and verbal business communication skills.
Required Education:
- Bachelors degree in Marketing Business Management or a related field preferred.
Other Details & Requirements:
- Fulltime contract position.
- Initial assignment projected for three years.
- Some overnight travel may be required.
Collision,Automotive Repair,Program Management
Employment Type
Full Time
