Intake Coordinator REMOTE PH -
Intake Coordinator REMOTE PH -
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Job Description
Job Title: Intake Coordinator
Location: Remote
Schedule: Fulltime 40 hours per week)
Reports To: Operations Manager
Company Overview:
We are a dynamic Americanbased mental health services provider offering support to individuals seeking therapy and counseling. Our team is dedicated to providing compassionate care and helping clients connect with the right resources. We are looking for an Intake Coordinator to join our team remotely and play a key role in scheduling and assisting new clients.
Position Overview:
The Intake Coordinator will be responsible for managing phone calls from new clients scheduling appointments and assigning them to the appropriate therapists. This role requires excellent communication skills attention to detail and the ability to work effectively with a diverse team. As a remote position applicants from LATAM are highly encouraged to apply.
Key Responsibilities:
- Answer Inbound Calls: Professionally answer phone calls from new clients seeking therapy services.
- Client Scheduling: Collect relevant information from clients and schedule initial appointments with therapists based on availability and client needs.
- Client Assignment: Assess client needs and assign them to the appropriate therapist based on their preferences therapeutic approach and availability.
- Provide Information: Explain the therapy process services offered and answer general inquiries about the company's offerings.
- Data Management: Accurately input and maintain client information in the company’s system ensuring all details are current and uptodate.
- Communication: Maintain clear and consistent communication with clients therapists and other team members to ensure smooth transitions and effective care.
- Followup: Conduct followup calls as needed to ensure clients are scheduled and any concerns or questions are addressed.
- Lead Tracking & FollowUp: Monitor and track leads to ensure none are lost or overlooked proactively identifying and following up with those who have not responded.
Qualifications:
- Fluent in English both written and verbal.
- Prior experience in customer service or administrative roles preferably in healthcare mental health or a similar field.
- Excellent phone etiquette and professional communication skills.
- Strong organizational skills and ability to multitask effectively.
- Experience with scheduling and managing appointments is a plus.
- Basic knowledge of medical or therapy terminology is preferred.
- Techsavvy comfortable using cloudbased scheduling systems and data entry software.
- Ability to work independently and collaboratively in a remote team environment.
Additional Skills & Attributes:
- Detailoriented with a commitment to providing excellent customer service.
- Able to handle sensitive client information with confidentiality and professionalism.
- Selfmotivated with the ability to manage time efficiently and meet deadlines.
- Comfortable working in a fastpaced highvolume environment.
Benefits:
- Competitive salary based on experience.
- Remote work opportunity.
- Ongoing professional development and training.
- Supportive team and company culture.
Employment Type
Remote
Company Industry
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