Resident Experience Agent -
Resident Experience Agent -
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$ $ 1200 - 1500
1 Vacancy
Job Description
Job Title: Resident Experience Agent
Location: Remote (EST Time Zone)
Salary Range: up to 1500 USD
Work Schedule: Monday Friday 8:00 AM to 5:00 PM (EST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives founders and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and USbased businesses connecting candidates from vibrant regions like Latin America the Philippines India Pakistan Bangladesh and Africa with leading American companies. Discover a world of career possibilities with Sagan.
About the Company:
Sagan represents a leading company in the real estate and home services industry that values customer satisfaction efficiency and technologydriven solutions. They are seeking a dedicated Resident Experience Agent to support homeowners realtors and builders through exceptional customer service.
Position Overview:
The Resident Experience Agent plays a key role in ensuring a seamless and positive experience for customers. This position involves handling inquiries problemsolving and maintaining strong communication across multiple channels including phone email and live chat.
Key Responsibilities:
- Provide friendly and professional customer support via phone email and instant chat.
- Assist homeowners realtors and builders with inquiries and service requests.
- Actively manage live chat conversations and escalate to the appropriate team as needed.
- Maintain detailed and accurate customer records in the system.
- Ensure a positive customer experience by using creative problemsolving and technologydriven solutions.
- Stay uptodate with internal training to continuously improve professional skills.
Qualifications:
- Fluent in English and Spanish (strong written and verbal communication skills).
- 35 years of experience in customer service including highvolume calls emails and chats.
- Ability to assess customer needs and make informed decisions.
- Proficiency in Microsoft Outlook and CRM or marketingrelated software.
- Experience using Freshworks Freshdesk Freshchat and Freshcaller.
NicetoHaves:
- Experience with Caliber and OneDrive.
- Strong adaptability to new technologies and tools.
- A team player who is proactive and quick to respond.
Please note: To ensure prompt processing of your application we kindly request that you submit your resume and an introductory video in English format.
Employment Type
Full Time
