Client Support Coordinator
Client Support Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
The Role
As a Client Support CoOrdinator at SEEK youll be part of a fastpaced and supportive environment where you can make a real difference. Youll work on complex challenges that have a direct impact on peoples lives helping us evolve our business and reach new heights.
The Client Support Coordinator plays a key role in ensuring a seamless experience for SEEKs clients by providing technical support process optimisation and proactive solutions that enhance their interactions with SEEKs products and services. Reporting to the Customer Success and Service Manager this role collaborates closely with the sales team to troubleshoot system issues refine workflows and drive efficiency ultimately supporting both client success and sales team performance.
Key Responsibilities
- Provide daytoday customer and technical support to a portfolio of clients ensuring their experience with SEEK is streamlined.
- Support Senior Account Managers and Account Executives in managing client relationships by delivering accurate timely reporting and insights.
- Proactively see opportunities to improve client experience and work with internal collaborators to implement enhancements.
- Ensure that all new client contracts and product setups are completed accurately including any vital training for clients.
- Utilise Salesforce CRM to track client interactions resolve issues and maintain uptodate account information.
- Troubleshoot financerelated queries including billing issues invoicing discrepancies and credit requests.
- Assist with branding campaigns and other marketing initiatives.
- Manage the booking and administration of Premium Listings ensuring clear communication with clients throughout the process.
- Provide temporary coverage for team members when required ensuring continuous client support.
- Collaborate with internal teams including Sales Product Finance and Customer Success to drive customerfocused solutions.
Qualifications :
Essential Qualifications Skills and Experience
- Strong problemsolving skills with the ability to troubleshoot technical issues particularly in job posting API integrations and system functionality.
- Proven experience in customer support or a clientfacing role demonstrating a customerfirst mentality.
- Excellent written and verbal communication skills for clear and effective client interactions.
- Experience using Salesforce CRM (or a similar CRM platform) to keep track and handle client interactions.
- Strong time management and prioritisation skills to balance multiple client needs efficiently working with in structured SLAs
Other Qualifications Skills and Experience
- Experience in Sales Support Customer Success or Technical Support within a fastpaced environment.
- Familiarity with job posting technology recruitment software or API integrations.
- Understanding of SEEK products services and platform functionality.
- Knowledge of finance processes including invoicing and billing systems.
- Experience using CRM platforms such as Salesforce to manage client interactions.
- Exposure to marketing or branding campaign coordination
The Team
This role is part of the Customer Support Department working closely with the Customer Success and Service Manager in a crossfunctional team that collaborates with Sales Product Finance and Tech teams! The team consists of both generalists and specialists operating in a fastpaced environment with regular team meetings standups and a strong focus on continuous improvement. This position has no direct reports but plays a key role in supporting internal teams and external clients including Corporate Recruiter and SME customers as well as thirdparty RSP suppliers
Additional Information :
At SEEK we offer:
- Annual Performance Bonus Plan
- Support of flexible working including a mix of office and work from home days depending on your role.
- Paid and unpaid leave benefits including Personal Flexi Days and Volunteer Days as well as the opportunity to purchase additional leave
- Support for parents with 14 weeks paid primary carers leave and 2 weeks paid leave for partners
At SEEK we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.
We know teams with diverse ideas experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such we welcome applications from people with diverse backgrounds and life experiences especially as they relate to gender sexual identity culture faith disability and life stages. If you have the skills curiosity and an adaptable mindset but dont meet every responsibility or qualification listed in this advertisement please still get in touch with us.
Should you require any specific support or adjustments throughout the recruitment process and beyond please advise us and we will be happy to assist.
For this role only those candidates with the eligible right to work will be considered.
SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
