Duty Supervisor
Duty Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Casual
- $41.33 per hour plus Superannuation
- Join the Active Living team
Hume City Council is one of Australias fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do ensuring our services are efficient and accessible.
The Duty Supervisor is responsible for overseeing the daily operations of the facility including the provision of leadership and direction to staff and customers to meet daily operational demands and to provide high standard recreational opportunities for the Hume City Council community. This position will be based at Sunbury Aquatic and Leisure Centre and Broadmeadows Aquatic and Leisure Centre.
This is a casual role so only existing casual staff need apply unless you are full time / part time interested in reverting back to a casual role.
What youll be doing:
- Lead all service staff and contractors (Group fitness instructors) in the delivery of highquality aquatic and recreation opportunities for members user groups guests and visitors and the wider Hume Community; through providing welcoming inclusive and safe environments.
- Provide leadership and direction to all staff to support their performance including coaching mentoring and supporting staff for continuous development and addressing any concerns in performance or conduct appropriately in line with relevant policies procedures and guidance from the Hume Leisure Leadership team. This includes routinely communicating with relevant leaders around actions taken on the day to support the ongoing performance management of staff.
- Ensuring the facilities are clean neat and presentable always to support a positive customer experience. Any issues should be promptly addressed to ensure they are safe resolved and reported where required.
- Oversee the coordination of all areas across the facility to ensure smooth customer experiences occur including appropriate operational set up / pack up for center programs public and user groups and ensure areas are appropriately arranged with signage and/or equipment as required by and inline with relevant procedures and booking allocations.
- Ensure appropriate Aquatic Supervision is always maintained by ensuring appropriate staffing levels and completing Aquatic Supervision Reviews routinely throughout each shift in line with relevant policies and procedures.
- Complete Facility Operational checks and inspections set out in the Daily Duty Supervisor checklists as per relevant procedures and work instructions.
- Maintain skills and knowledge across all aspects of facility operations by routinely reviewing policies procedures and relevant documents relating to operations attending in house training and meetings relevant to Duty Supervisor Lifeguard and Customer Service areas as a minimum. Attendance at all other team training sessions is encouraged.
- Manage all operational rosters whilst on shift to ensure appropriate service coverage is always maintained and breaks are offered to staff as per shift requirements set out in the Enterprise Agreement.
- Maintain appropriate supervision of all customers whilst using the facility and liaise in a polite efficient and supportive manner to encourage a safe and enjoyable environment in line with policies and procedures.
- Address Facility Operational issues in line with relevant procedures and work instructions including reporting issues as appropriate.
The skills and experience youll bring to the role:
- Experience in a supervisory role within a Leisure or Aquatic Facility or relevant experience and work skills commensurate with the requirements of the work.
- Knowledge and understanding of departmental and organisational goals and policies.
- Specialist knowledge regarding Aquatic Operations and Supervision requirements.
- Demonstrated organisational skills including the capacity to develop monitor and continually improve administrative procedures systems and reports.
- Ability to gain cooperation and communicate both verbally and in written form with a broad range of people from diverse backgrounds and cultures.
- Ability to relate and resolve problems with customers facility staff stakeholders and other Council departments.
- A demonstrated ability in the provision of quality customer service and effectively meeting the needs and expectations of customers.
- Experience in a supervisory role within a Leisure or Aquatic Facility or relevant experience and work skills commensurate with the requirements of the work.
Required Certifications & Qualifications:
- Current Pool Lifeguard Certificate
- Current CPR Certificate
- Current Provide First Aid Certificate
- Current Victorian Drivers Licence
Why Hume City Council
A leader in local government were committed to creating an inclusive and collaborative work environment that is guided by our values:
Were better every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.
Were in it together: At Hume everyone matters. We Welcome and include all. Respect and safety are expected.
We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.
All for Hume: We strive to achieve our best for the Hume Community. We are proud and enthusiastic about working towards better outcomes and expect they are at the centre of everything we do.
We offer a competitive salary package professional development opportunities and a supportive work environment.
A child safe organisation and an equal opportunity employer. Council encourages people of all ages people with disability Aboriginal and Torres Strait Islander people LGBTIQA people and people from culturally diverse backgrounds to apply.
All candidates will be required to undertake background and probity checks including Reference Checks Working with Children Check and a Criminal Record Check.
Remote Work :
No
Employment Type :
Casual
Employment Type
Casual
