Customer Service Team Member
Customer Service Team Member
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This position is responsible for ensuring the JB HiFi online customer experience is positive at all times and when negative experiences occur; ensure the issue is resolved with the customer within specified time frames. The purpose of this role is to show JB HiFi customers that we care and in turn create loyal raving fans.
Key Responsibilities:
Handle inbound customer and store enquiries/phone calls
Manage multiple portals
Order management
Cancellation refund or replacement coordination
Lost or damaged in transit investigations
Other administration tasks such as Outlook shipment emails and Beta Code emails
Return Authorities Coordination/Solvup
Qualifications :
Minimum of 12 months in a call centre environment
Experience in a Customer Service based role
Skills & Requirements:
Passion for customer service
Attention to detail
Negotiation skills
Touch type ability
Excellent communication skills both written and verbal
High level of professionalism
Ability to learn quickly
The ability to work well in a team and autonomously
Problem solving ability
Motivated and reliable nature
Additional Information :
If you are interested in this exciting opportunity with us please click apply and upload your CV. All applications are strictly confidential.
JB HiFi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you dont meet 100 of the criteria) please dont hesitate to apply!
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
