Customer Service Representative
Customer Service Representative
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Job Description
Overview of the Post:
Does working on challenges with an eye on helping others inspire you Do you like a dynamic work environment and get satisfaction in improving the life of others We are looking for a Customer Support Representative someone ready to have a major influence. By giving consumers exceptional service and exceeding their expectations in all contacts you will present our company in a good light. If you are ready to turn challenges into opportunities and leave a lifetime of impact please get in touch.
Actions You Have to Do:
Lead from yourself. By professionally and helpfully addressing their inquiries spotting issues and offering solutions you will be the first point of contact for the customer.
Answer questions about services and products. Help customers with any questions they might have about our products by answering with exact simple to grasp and practical knowledge.
Address Challenges: Whether they concern product functioning billing queries or technical problems make sure every interaction with consumers is resolved cheerfully by addressing to their concerns and challenges.
Track every conversation: Check for accuracy for reference and followups later on by carefully recording all contacts with consumers and their repercussions using our CRM system.
Teamwork is great: Working closely with other departments such sales and technical support make sure consumer needs are met and provide comments on customer issues or product improvements.
Following up on unresolved inquiries service requests or outstanding cases can help every client to be satisfied.
In any case you should constantly keep a happy attitude and treat every client contact professionally.
Our preferred result is:
Education: One must have either completed high school or its equivalent. Advanced degreessuch as an associatesare ideal.
Work History: One to two years prior customer service experience is needed. Previous employment in insert sector here would be very beneficial.
Mastery in Critical Areas:
Excellent voice communication and writing; under pressure keep composure and clarity.
Mastery of critical thinking and quick problem solving.
Superior people skills and the ability to really relate to customers.
Two assets are strong command of Microsoft Office (Word Excel and Outlook) and knowledge of customer relationship management tools.
ability to manage time well and juggle tasks to complete several at once.
a kind knowledgeable and kind person ready to help those in need.
The Reasons This Company Will be Perfect for You to Work For
Possibilities for Professional Advancement: We really believe in developing skill and providing means of professional growth. On our team there is plenty of room for growth.
Setting the Encouragement: Join a group of people who are constantly there to help who share your passion for offering firstrate customer service and who get along well.
Insert any advantages that might let one strike a worklife balance such flexible hours or remote work capability.
an environment with praiseoriented focus: Whether big or small we celebrate! There is never any small effort; we honor those who really do change things.
We offer a competitive pay health insurance and other benefits to guarantee your welfare and happiness.
Employment Conditions:
There are permanent jobs accessible.
Nobody outside of the United States could be qualified. To lawfully work in the US all candidates have to have the correct paperwork.
Employment Type
Full Time
