Assistant Director Guest Services

We are seeking an experienced and customerfocused Assistant Director of Guest Services to join our team in Gardiner United States. In this key leadership role you will be responsible for overseeing and enhancing our guest services operations ensuring exceptional experiences for all visitors.

• Lead and mentor a team of guest services professionals fostering a culture of excellence and continuous improvement
• Develop and implement strategies to enhance guest satisfaction and loyalty
• Oversee daily guest services operations including checkin/checkout procedures concierge services and guest inquiries
• Collaborate with other departments to ensure seamless guest experiences across all touchpoints
• Analyze guest feedback and satisfaction metrics to identify areas for improvement and implement corrective actions
• Manage and resolve complex guest issues complaints and special requests
• Stay informed about local attractions and services in the Hudson Valley and the surrounding area to provide expert recommendations to guests
• Participate in budget planning and resource allocation for the guest services department
• Ensure compliance with all relevant hospitality industry standards and regulations
• Contribute to the development and implementation of new guest service initiatives and programs

Pay Rate: 80000 $85000

Qualifications :

• Bachelors degree in Hospitality Management Business Administration or a related field
• Minimum of 3 years of experience in guest services or hospitality management in a leadership role
• Proven track record of delivering exceptional customer service and driving guest satisfaction
• Strong leadership and team management skills with the ability to motivate and develop staff
• Excellent problemsolving and decisionmaking abilities
• Outstanding communication skills both verbal and written
• Proficiency in hospitality management systems and technologies
• Experience in conflict resolution and handling challenging guest situations
• Indepth knowledge of hospitality industry trends and best practices
• Familiarity with guest satisfaction metrics and improvement strategies
• Strong analytical skills for interpreting guest feedback and operational data
• Ability to work flexible hours including evenings weekends and holidays as needed
• Knowledge of local attractions and services in Hudson Valley and the surrounding area is a plus

Additional Information :

Auberge Resorts Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels and resorts across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit aubergeresorts to learn more about our Collection. Follow us on Instagram TikTok Linkedin Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Shinrin Yoku LLC is an Equal Opportunity Employer M/F/D/V. Shinrin Yoku LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or genetics. In addition to federal law requirements Shinrin Yoku LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Remote Work :

No

Employment Type :

Fulltime