Site Services Lead

The Site Services Lead is responsible for all aspects of the data hall IT equipment systems and supporting staff required to manage customers critical business operations. Responsibilities include the provision and fault diagnostic / rectification of network channel connectivity installation relocation & decommissioning of rack mountable IT equipment (servers switches routers etc.. 

• Manage daytoday relationships/accountability with vendors responsible for maintaining the clients data center network
• Perform the following tasks as the Lead Technician and train Site Services Technicians to perform the following tasks:
• Assign work requests to technicians from respective queues based on priority levels

o   Provide onsite physical and virtual support of technology infrastructure

o   Diagnose and repair various network hard and software and operating system configuration issues

o   Manage / install cable infrastructure and hosts per industry guidelines

o   Troubleshoot Ethernet carrier broadband and fiber termination

o   Perform onsite testing procedures and troubleshooting.

o   Pull terminate document and test copper and fiber circuits

o   Install overhead cable tray cages racks and equipment

o   Configure network routers and switches and IP based voice systems

o   Perform basic firewall configurations and firmware upgrades

o   Deploy and configure Windows server operating systems

o   Install and remove server network and infrastructure equipment

o   Provide smart hands problem solving support upon request. (Server reboots OS updates/rebuilds backups visual inspections etc.

• Lead manage and be responsible for the designated shift team ensuring all work requests are progressed to meet or exceed the established SLA timeframes take preemptive corrective action as appropriate to ensure service levels are achieved
• Manage in accordance with client directives the delivery of IT physical support services including but not limited to: network infrastructure including physical and wireless networks cabling routers and switches server infrastructure including physical and virtual servers and related wiring to support the equipment other IT storage IT security systems backup and disaster recovery and asset management
• Complete work orders and customer service requests within servicelevel agreement contractual guidelines
• Update and maintain corporate asset management system with all moves adds and changes of equipment
• Provide daytoday customer support on all hardware/network related issues including but not limited to service requests network alarms and deployments
• Adhere to all Federal and Local Safety laws
• Follow T5 data center corporate policies and procedures
• All other duties consistent with your role as you may be assigned by T5FM management

Qualifications :

Education or Equivalent Experience

• Minimum 5 years experience in a Data Center or Managed Service Provider environment required
• 3 years experience with data center IT hardware infrastructure and cabling
• Network Certification CCNA Linux/UNIX CompTIA A Net and Server Juniper JNCIA preferred
• Experience with Commscope and Corning Fiber Optic Cable preferred

Knowledge Skills Abilities and Competencies 

• Exceptional verbal and written communication skills required for interacting with internal employees and leaders and external contractors and customers
• Exceptional analytical and decisionmaking skills required for understanding and evaluating complex problems including analyzing a problem identifying solutions and selecting the best solution
• Financial acumen including the ability to create and understand budgets financial analysis and invoicing
• Able to prioritize work based on business and customer demands
• Able to work within all levels of the organization
• Able to participate and engage in senior management discussions and conversations pertinent to facility operations
• Able to articulate concepts and ideas to a nontechnical audience
• Able to lead and contribute to customerrequested business reviews and audits
• Able to understand and train others on IT hardware configuration power distribution and network cabling as well as other technical aspects of facilities management
• Able to read and understand complex drawings systems and other documentation

Additional Information :

BENEFITS

• Full Medical Dental Vision
• PTO and Paid Holidays
• Annual Bonus Potential

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  These physical tasks may be required on an emergency basis meaning performed by the individual alone without notice and on an immediate basis to meet urgent facility operations requirements and standards at a site where frequently no other personnel are available.
• Available on call 24x7x365 for emergency issues
• Able to work in a loud environment
• Physically able lift 50 lbs.
• Duties may include lift or ladder access
• Access to reliable transportation

All your information will be kept confidential according to EEO guidelines.

T5 Data Centers is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.

Remote Work :

No

Employment Type :

Fulltime