Systems Engineer

As an ITSM Systems Engineer within the Mergers & Acquisition team youll provide support and integration of our Visa Family of Companies (VFC) Services and application data into Visa. You will acquire a deep understanding of the Visa Family of Companies (VFC) business and its strategic importance to the wider Visa business and deliver a consistent integration approach across each acquisition. You will have a passion for delivering consistency and efficiencies leveraging Generative AI technologies to enhance our integration processes and drive innovation.

Responsibilities

• Collaborate with the M&A (Mergers & Acquisitions) team and key stakeholders to understand business objectives integration requirements and technology landscapes of target organizations.

• Collaborate with existing internal teams and across our newly acquired entities both in respect of our IT and Business teams to ensure the successful integration of our ITSM based data and polices.

• Define and onboard applications into the CMDB ensuring data accuracy and integrity bringing a consistent and acceptable approach that supports our SIA BIA and ITDR processes.

• Identify appropriate Service owners and work collaboratively to identify appropriate data stewards.

• Support respective training for Service owners.

• Ensure that all processes align with Visas IT Service Management (ITSM) framework.

• Support proactive Problem Management processes to identify and mitigate potential issues.

• Educate team members on the Visa Change (CHG) process to ensure compliance and understanding.

• Promote and facilitate the adoption of company policies across the organization.

• Define and onboard roles and groups within the Ask Now platform ensuring proper access controls and permissions.

• Lead the analysis for SIA/BIA processes to ensure business continuity and disaster recovery readiness.

• Develop and refine IPM definitions to enhance incident and problem management capabilities.

• Identify areas for process improvement automation and efficiency gains leading opportunities for leveraging Generative AI to drive innovation.

• Partner with extended Visa technology and acquired entity for plan for G2TS

• Identifying proper service metrics and measurements for ensuring performance against Service Level Agreements.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

Basic Qualification
8 years of relevant work experience with a Bachelors Degree or at least 5
years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 2
years of work experience with a PhD OR 11 years of relevant work
experience.

Preferred Qualification
Minimum of 5 years of experience in IT service management or a related role.
Knowledge of IT service management (ITSM) processes ITIL framework and
industry best practices.
Experience with CMDB and ITSM tools (e.g. ServiceNow).
Excellent problemsolving skills and a proactive approach to incident and
problem management.
Ability to work independently and collaboratively within a team environment.
Analytical mindset with problemsolving skills and the ability to make data
driven decisions.
Proven ability to work in a fastpaced dynamic environment and deliver results
within tight timelines.
Prior knowledge and experience working with Visa processes & technology.
Strong verbal and written communications skills ability to quickly master new
systems and/or processes capacity to stay organized while managing
competing priorities.
Excellent communication and collaboration abilities with the aptitude to
effectively communicate complex technical concepts to nontechnical
stakeholders.
Proven experience in technology and process architecture with a focus on
M&A activities and infrastructure and operations.
Strong project management and leadership skills with the ability to manage
multiple priorities and stakeholders.

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Fulltime