Bilingual Customer Service Professional 100 Remote
Bilingual Customer Service Professional 100 Remote
Posted on :
11-03-2025
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1 Vacancy
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Job Description
Bilingual Customer Service Professional Remote
We have an open role for our client in the insurance industry. We are seeking a bilingual professional to support internal business partners and external clients within the Distributor Contact Centre. In this role you will handle inquiries via telephone and email addressing concerns related to contracting transfers recognition and compensation for distributors across various channels. You will play a key role in resolving complex issues collaborating with internal teams and ensuring service standards are met. This position offers opportunities for professional growth decisionmaking responsibilities and direct engagement with financial advisors and firms.
What is in it for you:
Hourly salary of $22 to $24 based on experience.
9month contract with the potential for permanent employment.
Fulltime position: 37.50 hours per week.
Weekday schedule from 9 am to 5 pm.
Training schedule: 8 am to 4 pm.
Enjoy the flexibility of remote work.
Responsibilities:
Research and resolve inquiries related to contracting transfers recognition and compensation.
Demonstrate problemsolving negotiation and conflict management skills.
Collaborate with internal business partners to deliver effective solutions.
Gather and document detailed information to address distributor concerns.
Meet preestablished service level agreements and contribute to service improvements.
What you will need to succeed:
Postsecondary education or equivalent work experience in the insurance industry.
Bilingual fluency in English and French (spoken and written) to support clients in both languages.
Excellent written and verbal communication skills.
1 year of customer service experience including case management.
Demonstrated ability to handle difficult situations and problemsolve effectively.
Strong research skills with attention to detail and resourcefulness in finding information.
Proficiency in Microsoft Excel.
Ability to multitask and quickly learn and apply new information.
Selfmotivated with the ability to work independently.
Comfortable with change and able to build strong interpersonal relationships.
Technical competence in maintaining information databases and generating reports (nice to have).
Previous experience in the insurance industry (nice to have).
Why Recruit Action
Recruit Action (agency permit: APprovides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
# MFCJP
Employment Type
Full Time
Key Skills
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