Digital Account Director
Digital Account Director
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
This is a Remote / Hybrid position
We re a fastpaced fullservice SEO agency that focuses only on SaaS enterpriselevel clients.
Our skills lie in the strategic use of content technical SEO largescale outreach and link building to get our clients organic results that match paid performance channels.
But were not just about getting results.
We re about finding the most efficient and effective routes to get there. Forget the old agency adage of pulling a late one we re all about working smarter not harder while respecting our colleagues work life balance.
As a fastgrowing business looking to scale up quickly we focus on giving our employees a voice and trusting them to lead. We re happy with either experienced heads who can hit the ground running or hungry diamondintherough types who aren t phased by the deep end.
We welcome new ideas and an array of backgrounds that can really help us to develop across all areas of the business. Our aim for this year is to take things to the next step really and be the future of SEO for Sass.
What we re looking for
We re looking for a commercially driven Account Director who thrives on client success retention and revenue growth. This role is perfect for someone who combines strategic account management with strong commercial acumen ensuring clients receive exceptional service while driving agency revenue targets.
We promote a culture of work life balance where we encourage staff not to work late take time back in lieu if they need and have the option of participating in a 9day fortnight work pattern (every other Friday off paid).
Responsibilities of the role include:
1. Client Relationship & Retention
Act as the primary contact for key accounts ensuring client satisfaction and business growth.
Develop a deep understanding of clients business objectives industry trends and competitive landscape.
Identify opportunities for account growth proactively positioning additional services to increase revenue.
Maintain high client retention rates by delivering exceptional results and anticipating client needs.
2. Revenue Growth & Upselling
Own the financial performance of your portfolio ensuring profitability and revenue targets are met.
Identify upsell and crosssell opportunities working closely with internal teams to pitch relevant solutions.
Drive contract renewals by presenting datadriven performance reports and demonstrating ongoing value.
Develop and execute strategic account plans to increase client lifetime value.
3. Leadership & Team Management
Lead the Client Services team which includes a senior Client Manager and 6 Client Executives ensuring they meet performance targets and deliverables.
Foster a highperformance culture that balances commercial success with client satisfaction.
Collaborate with SEO Managers and Delivery Teams to ensure seamless of client strategies.
Provide mentorship career development support and performance feedback to your team.
4. Commercial & Strategic Thinking
Forecast revenue growth track key metrics and report performance to senior leadership.
Ensure projects stay within scope and that resources are allocated based on commercial impact.
Collaborate with leadership on agencywide strategy to enhance service offerings and market positioning.
Requirements
Proven track record in client retention and revenue growth within a digital marketing or SEO agency.
5 years of experience in client services account management or sales within a digital marketing environment.
Strong commercial mindset with experience managing budgets forecasts and financial targets.
Ability to identify and convert upsell opportunities increasing client lifetime value.
Experience leading and mentoring teams to achieve performance goals.
Familiarity with SEO and digital marketing strategies with a strong focus on ROIdriven decisionmaking.
Excellent communication negotiation and presentation skills.
Benefits
Salary
depending on experience.
5 20 annual bonus based on revenue.
Performancebased bonuses tied to revenue growth and client retention.
Holiday
We offer a 9day fortnight so you get every other Friday off paid
We have all Bank Holidays off
We shut the agency down for a further three days of paid time off between Xmas and New Year
Wellness & Lifestyle
Enhanced Sick Pay
Wellbeing Hub:
24/7 mental health helpline
Free counselling sessions by phone video call or facetoface
Range of online wellbeing support advice
Lifestyle Discounts Portal & Cycle to work scheme:
Access to hundreds of immediate discounts and savings across high street and household brands
Career & Development
Monthly professional development planning
1000 annual development budget
Parental Leave
Enhanced Paternity leave
Enhanced Maternity leave/adoption policy
Flexible Working
Flexitime
Work your hours anytime between 7:30am 8:30pm
Work additional hours one day to have an early finish/late start another
Access to the office
Whenever you need
Work abroad
Why Join Us
This is a highimpact role where you ll directly contribute to the agency s commercial success. If you re a revenuefocused leader who thrives on client growth strategic thinking and team leadership we d love to hear from you!
A minimum of 3 years Previous or current experience as an SEO at specialist or equivalent level, and be able to demonstrate your knowledge / experience. Previous experience of managing team members would be beneficial. Awareness of Link Building and experience with these types of campaigns is very beneficial. Agency background - ideally 3 years within a SEO agency. Worked on enterprise level SEO or SEO budgets over 7k per month. Passionate about SEO and up to date with latest developments, including the role of AI in SEO. Must possess great interpersonal skills and be able to connect with people from international and diverse backgrounds
Employment Type
Full Time
