EHR Program Director - Technology Expert II 9978 - SFDPH
EHR Program Director - Technology Expert II 9978 - SFDPH
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1 Vacancy
Job Description
The EHR Program Director is responsible for managing the program budget build integrated areas and functional utilization of all Epic and 3rd party Epicrelated systems as well as other tightly integrated clinical systems for this 10year project. The EHR Program Director will ensure operational readiness implementation adoption and success of the Epic enterprise suite of products as well as the related 3rd party and critical clinical systems. Additionally this resource will be responsible for facilitating and managing the cultural change for employees via advisory committees Lean processing gap analysis coordination with the CNIO and CHIO and Human Resources. The EHR Program Director will directly and indirectly manage a team of 70 individuals working to meet these goals. There are five direct reports to the EHR Program Director: 1 Epic Inpatient Applications Manager 2 Epic Access & Revenue Applications Manager 3 Epic Ambulatory Applications Manager 4 Epic Ancillary Applications Manager 5 Avatar Epic Security and MyChart HelpDesk Manager. The EHR Program Director reports to the Deputy CIO.
SFDPH is currently live with the Epic enterprise suite of applications across our physical health segments including inpatient outpatient primary care outpatient specialty care longterm SNF care coordination and financials. The initial golive was August 3 2019. We are also live on Epic for Mental Health Services. We use Netsmart myAvatar and Methasoft as our EHRs for Substance Use Treatment. Our Epic project has continuing implementation efforts to install specialty modules (i.e. Beaker LIS Lumens endoscopy Mammography Welcome and more).
ESSENTIAL DUTIES:
- Manage a largescale live Epic implementation in an integrated delivery system
- Oversee crossteam relationships monitor project progress and ensure timely deliverables
- Manage budget authorize invoices and ensure project remains within scope
- Supervise external contractors and negotiate vendor contracts for compliance
- Present new clinical applications contracts to the Health Commission Finance Committee in close collaboration with the CHIO CMIO and line of business as well as contracts teams
- Analyze risks and interdependencies developing contingency plans with stakeholders
- Direct clinical applications staff assign tasks and ensure quality and timeline adherence
- Produce monthly performance dashboards and utilize Lean Daily Management with visual Kanban
- Update program status reports escalating issues as needed
- Define staffing needs and KPIs for all Epic and Clinical Applications teams
- Maintain professional relationships with stakeholders and IT leadership
- Assist IT leadership IT Managers and business in developing executing and communicating the DPH and IT initiatives
- Develop program strategy to optimize Epic tools for departmental needs
- Coordinate with legal security and technical teams to develop appropriate agreements and policies
- Stay informed on industry trends EHR updates and initiatives that would affect dened requirements
- Maintain knowledge of major vendor announcements and product capabilities
- Advocate for process changes to leverage Epics workows and functionalities
- Collaborate with project leads on operational readiness project status team recommendations deliverables and risk management
- Apply change management methodology to facilitate changes to the system and process
- Champion Epics implementation methodology and navigate competing project risks
- Identify operational risks and develop mitigation strategies relative to resource contention and timeline impacts
- Develop and maintain communication frameworks ensuring effective governance
- Lead governance processes and track EHRrelated requests and deliverables
- Act as a change agent for Epic program initiatives
Perform all other duties as assigned
Qualifications :
EDUCATION: Possession of a Bachelors degree from an accredited college or university; AND
EXPERIENCE: Eight 8 years of professional experience in information technology of which:
- Three 3 of the years must include experience supervising professionals; AND
- Five 5 of the years must include verifiable experience in Electronic Health Record (EHR) program management
Education Substitution: Additional qualifying experience may substitute for the degree requirement on a yearforyear basis for up to two 2 years. One 1 year of qualifying experience will be considered equivalent to 30 semester units/45 quarter units
Oneyear fulltime employment is equivalent to 2000 hours 2000 hours of qualifying work experience is based on a 40hour work week).
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
DESIRABLE QUALIFICATIONS:
- Epic Certification
- Experience managing large teams in a complex integrated environment
- Project management and process leadership
- Strong communication skills
- Knowledge of hospital skilled nursing facility and jail health processes with endtoend clinical information systems communication
- Familiarity with healthcare clinical terminology (e.g. leave of absence observation vs. admission expected discharge date etc.
- Working knowledge of applicable laws and regulations for electronic health records
- Proficiency in basic word processing and presentation applications (i.e. MS Office: Word Excel PowerPoint); knowledge of flow diagramming applications and collaboration platforms (i.e. Visio SharePoint)
- Knowledge of Lean fundamentals including but not limited to A3 thinking Value Stream Mapping and Kaizen events
- Knowledge of HL7 standard integration and Microsoft SQL databases
The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.
Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.
Additional Information :
How to apply:
Applications for City and County of San Francisco jobs are only accepted online at careers.sf.
Our email communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link.
Applicants may be contacted by email about this recruitment. Please consider using a personal email address that you check regularly rather than a work or school account.
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
Additional information regarding Employment with the City and County of San Francisco:
- Information about the Hiring Process
- Conviction History
- Employee Benefits Overview
- Equal Employment Opportunity
- Disaster Service Workers
- Reasonable Accommodation
- Right to Work
- Copies of Application Documents
- Diversity Statement
If you have any questions regarding this recruitment or application process please contact the analyst Elaine Adams at or.
We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.
The City and County of San Francisco encourages women minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
