Medical Support Assistant
Medical Support Assistant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Compass Government Solutions LLC is looking for Medical Support Assistants to provide services for the Eastern Colorado Health Care System (ECHCS) Eastern Colorado Locations. In preparation to bid on this contract we are seeking qualified candidates willing to be included in our proposal as interested and skilled individuals.
The Medical Support Assistant (MSA) will provide administrative support and appointment scheduling services within the Eastern Colorado Health Care System (ECHCS). The MSA will play a crucial role in ensuring efficient patient scheduling assisting healthcare providers and coordinating community care referrals. This position requires excellent communication skills attention to detail and proficiency in medical administrative processes.
Hours:
MonFRI
7:00 AM 6:00 PM
Job Locations
The position may be based at any of the following ECHCS locations:
- Rocky Mountain Regional VA Medical Center 1700 N. Wheeling Street Aurora CO
- Office of Community Care 4100 E Mississippi Ave Glendale CO 80246
- PFC Floyd K. Lindstrom VA Clinic 3141 Centennial Blvd Colorado Springs CO 80907
- Union Boulevard VA Clinic 3920 North Union Blvd Colorado Springs CO 80907
- PFC James Dunn VA Clinic 4776 Eagleridge Circle Pueblo CO 81008
- Lt. Col. John W. Mosley VA Clinic 21825 E. Quincy Avenue Aurora CO 80018
- Jewell VA Clinic 1400 E. Jewell Avenue Aurora CO 80012
- Golden Outpatient Clinic 1020 Johnson Road Golden CO 80401
- Castle Rock Outpatient Clinic 3753 Dacoro Lane Castle Rock CO 80109
- Alamosa/San Luis Valley Clinic 622 Del Sol Drive Alamosa CO 81101
- La Junta Outpatient Clinic 1100 Carson Ave Suite 104 La Junta CO 81050
- Lamar Outpatient Clinic 1401 South Main St Suite 2 Lamar CO 81052
- Remote Work Some contractor personnel may work 100 remotely in a nonVAowned space which may be within or outside the commuting area of the agency.
Job Requirements
- Serve as the primary scheduler and receptionist for patient appointments in accordance with VHA Directive 1230.
- Perform front desk duties which may vary based on clinic needs.
- Collaborate with the Lead Scheduler and scheduling team to maintain accurate patient scheduling.
- Ensure all patient communication is timely and professional.
- Authorize and coordinate Veteran care with community providers when services are unavailable within the VA system.
- Maintain communication with internal medical providers regarding VA Community Care processes and regulations.
- Identify and report issues with automated scheduling systems.
- Validate and update patient demographic information within VA systems.
- Integrate received health records into Computerized Patient Record System (CPRS) and Veterans Health Information Systems and Technology Architecture (VistA).
- Process community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS).
- Manage incoming phone calls and patient inquiries in a professional manner.
- Use Microsoft Office Suite (Excel Word Outlook Teams) for administrative tasks.
- Perform pre and postappointment tracking scheduling and followups.
- Deliver excellent customer service to patients families VA staff contractors and medical personnel.
- Perform other duties as assigned by the supervisor or designated lead.
Qualifications :
- U.S. Resident with the legal right to work.
- High School Diploma or GED equivalent required.
- Proficiency in English (oral & written).
- Basic computer skills with experience in Microsoft Office Suite.
- Ability to type at least 50 words per minute (WPM).
- No physical or health restrictions that interfere with job performance.
- Knowledge of basic medical terminology.
- Minimum 6 months of customer service experience.
Administrative and Training Requirements
- Personnel qualifications will be reviewed by ECHCS Chief of Health Administration Services and/or Chief of Office of Community Care.
- Complete annual mandatory training including security policies privacy regulations and VAspecific directives.
- Comply with VA Directive 6504 and data privacy policies.
- Complete Compliance and Business Integrity Training & Education for contract employees.
Additional Information :
Some of the benefits offered to our fulltime employees include:
- Competitive Salary
- Accrued paid time off
- Paid Federal Holidays
- Health and Wellness benefit to help cover medical costs
- Dental and Vision Plans
- 401k Plan
EOE AA M/F/Vet/Disability
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
