Senior Consultant ServiceNow Enterprise Experience
Senior Consultant ServiceNow Enterprise Experience
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1 Vacancy
Job Description
- Define and implement service management processes within the client context;
- Facilitate workshops to assess IT service management maturity;
- Define requirements for process implementations (focusing on ServiceNow);
- Define how ServiceNow fits within the overall architecture of the client;
- Manage project delivery by employing suitable project management methodologies to maintain oversight on budget scope deliverables and project status reporting;
- Lead onshore/offshore project teams using agile/scrum as a working methodology to deliver process/service management implementations;
- Describe how ServiceNow modules can be used across various industries and functional domains.
Qualifications :
You enjoy working in multidisciplinary teams on diverse projects which allows you to build a professional network from day one. Every day you are challenged to bring out the best in yourself but you are not alone: experienced colleagues and best practices from the global Deloitte network help you succeed. Additionally you possess the following qualities required for the position of (Senior) Consultant ServiceNow & Enterprise Experience:
- A masters degree preferably in technologyrelated studies such as Business Information Management Engineering or Computer Science;
- Two to six years of relevant and demonstrable work experience in service management using ServiceNow;
- Knowledge of ITIL IT (agile) operating models IT office harmonization financial management for IT SIAM;
- ServiceNow Certified System Administrator (CSA) and at least one implementation specialist certification (e.g. ITSM CSM SPM etc.;
- A broad network across different sectors;
- Thorough knowledge of technologyrelated developments;
- Ambition a commercial mindset and entrepreneurial spirit;
- You are a team player and proficient in English
Additional Information :
As a (Senior) Consultant you will guide our clients in digital transformations design IT service management processes and implement ServiceNow to support our clients in large IT transformations. Leveraging your experience in business and technology you will manage projects that deliver essential value to our clients. You will foster a growing awareness of the importance of ServiceNow and Service Management within organizations and support complex transformations.
With the ServiceNow & Enterprise Experience team we are the prime partner for the most important complex and disruptive technological challenges faced by our clients in the Netherlands and beyond. We successfully guide our clients in the following areas: Global Business Services Strategic Portfolio Management ITIL implementation IT (agile) operating models IT office harmonization financial management for IT SIAM and other related topics. Furthermore you will gain an understanding of how ServiceNow supports service management processes and how this fits into the broader IT architecture.
Our team is growing and we are looking for aspiring leaders to deliver immediate value to our clients and enable our company to provide toplevel services. You will work with and learn from the best in the industry and collaboratively develop our talent to become undisputed leaders.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
