Associate Director Key Account Management Lead Americas

Your Responsibilities

Are you ready to contribute and help shape the future of Key Account Management at RepRisk Our company specializes in delivering innovative solutions for financial services clients with a growing footprint across nonfinancial sectors. We are seeking an experienced leader with a proven history of managing teams and dealing with sophisticated clients who thrives in a challenging environment excels in building longterm client relationships and has a passion for driving growth in an innovative industry.

Your Role

As the Associate Director Key Account Management (Lead Americas) you will be a driving force in managing a highperforming Key Account Management team in Toronto with responsibility for managing RepRisks Americas client book. You will report to the Head of Key Account Management in Zurich and serving as a vital member of both the Toronto leadership and the global Key Account Management Leadership teams you will:

Leadership and Team Development

• Manage and lead a team of Senior Account Managers in Toronto overseeing sophisticated client relationships across the US Canada and Latin America in the financial and nonfinancial industry.
• Inspire mentor and guide your team to deliver exceptional results in managing complex client portfolios.
• Strong commitment to operational excellence and role modelling.

Strategic Account Management

• Drive growth initiatives with existing clients while ensuring stable client and dollar retention rates.
• Develop and execute regional engagement plans and client strategies to ensure the integration and stickiness of our data as a service (DaaS) solution.
• Be the principal advisor to Senior Account Managers steering their daytoday operations with major financial and nonfinancial key accounts.
• Nurture strategic client relationships with key clients through inperson engagement.

Client Relationship Excellence

• Serve as the primary point of contact for an exclusive portfolio of key accounts cultivating relationships with banking asset management insurance and multinational corporate clients.
• Drive cross and upselling efforts to expand product adoption in a long sales cycle environment.
• Ensure high client satisfaction retention and value by delivering outstanding service and integrating our solutions into client workflows.

Collaboration and Operational Success

• Collaborate with internal teams including Business Development Client Operations Product Development and Research to maximize client impact and business development opportunities.
• Oversee operational and administrative aspects of the client lifecycle ensuring seamless service delivery.

Qualifications :

What You Bring

• Leadership Experience: 10 years of managerial expertise with a proven history of building and executing successful client management strategies in the financial industry or in a role that served the financial industry.
• ClientCentric Focus: Exceptional skills in client management relationshipbuilding and stakeholder engagement across all organizational levels. 
• Strategic Vision: Proven ability to think strategically and analytically about business products and market trends.
• Technical Acumen: Comfortable navigating technical discussions with IT and Product teams with advanced proficiency in MS Office and Salesforce.
• Global Perspective and Communication Skills: Excellent communication and presentation skills. Proficiency in English (Spanish or Portuguese language skills are a plus) and a strong understanding of the nuances of global client engagement.
• Industry Knowledge: Experience working in or with financial services especially asset management and banking. Be a thought leader within the markets.
• Educational Background: Masters degree preferred.

Why Join Us

• Influence and lead in a rapidly growing DaaS company with a reputation for innovation and excellence.
• Shape the future of Key Account Management while working with toptier clients across financial services and beyond.
• Collaborate with a global team of forwardthinkers committed to driving sustainable growth.

If you are ready to lead inspire and make a lasting impact apply now to join our team!

Additional Information :

Please note that only applications with a cover letter and with a valid work permit will be considered.

Remote Work :

No

Employment Type :

Fulltime