Technology Transformation Consultant

Summary and purpose of the Job:

The High Touch Sales Engineer works with a named set of customers to demonstrate product value and drive customer success ultimately achieving increased revenue and customer retention.

You will work with customers to understand their technical and business requirements and support the sales process by conducting product demonstrations and creating and presenting proposals bid responses and technical design documentation.

If you want to further your career from a vibrant and fastpaced organisation this might be the role for you.

Responsibilities (but not limited to):

The extent of your duties will include but are not limited to:

Building customer relationships

• Build strong long terms relationships with named key strategic customers gaining a deep understanding of their UC and Contact Centre environments.
• Become our customers trusted advisor supporting long term planning and defining strategic direction.
• Gather customer feedback to improve products and services.

Understand customer need

• Engage with customers to gather technical and business requirements.
• Analyse customer challenges to identify opportunities where Wavenets solutions can provide value.

Technical expertise and product knowledge

• Subject matter expert on vendor (initially Mitel and Avaya) solutions upgrade options and product roadmaps.
• Maintain up to date industry and product certifications.
• Conduct product demonstrations presentations or proofofconcept trials to showcase the value and functionality of the product.
• Tailor technical solutions to meet the specific needs of clients using indepth knowledge of the product.
• Ensure customer system licences software renewals upgrades and managed

Collaboration with sales teams

• Attend regular meetings with customers and Account Managers.
• Work closely with sales representatives to understand client needs and recommend solutions to drive increased revenue and customer retention.
• Help craft proposals bid and tender responses (e.g. RFQs and RFPs) ensuring technical accuracy.

Technology transformation

• Plan and manage customer base migration activity to support Wavenets growth goals.
• Provide technical input and customer support facilitate migrations.
• Provide sales teams with supporting documentation utilising relationships with marketing and vendors to create.
• Work with project management and delivery teams to ensure successful migrations.
• Liaise with vendors to gain support and resource requirements.

Market awareness

• Stay informed about competitors products and industry trends to position offerings effectively.
• Recommend product or service enhancements based on customer insights and market research.

Documentation and reporting

• Create technical design professional services specification and solution description documentation.
• Ensure appropriate pricing schedules are created in line with the solution design for contract submission.
• Follow internal governance process for solution and cost sign off at all required levels.
• Provide accurate timely management information and reporting.

Qualifications :

The successful candidate will have:

• Technical Acumen: Strong understanding of the product industry and customer use cases.
• Communication Skills: Ability to explain complex technical concepts in laymans terms.
• Sales Mindset: Knowledge of the sales process negotiation skills and customer service orientation.
• Strong Documentation Skills: Ability to create accurate detailed technical documentation and proposals while effectively managing time.
• ResultsOriented Mindset: Focus on driving revenue and customer retention.
• Excellent Commercial knowledge

Additional Information :

Additional Information

At Wavenet we offer more than just a job we provide an exceptional environment and a wide range of benefits to support your success from day one. With us youll enjoy a generous starting annual leave allowance private medical coverage discounted health plans an eye care scheme and comprehensive health and wellbeing programs all backed by a dedicated inhouse Wellbeing Team.

We believe in a strong worklife balance rewarding your commitment with an additional day of annual leave each year reaching up to 28 days. Heres a closer look at what we offer:

• Hybrid Working: Flexibility matters. Our hybrid model lets you choose a blend of home and officebased working so work fits seamlessly with your life.
• Annual Leave: Begin your journey with 25 days of leave increasing by one day per year up to 28 days our way of saying thank you for your dedication.
• Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage discounted health plans virtual GP access an eye care scheme and a comprehensive employee assistance programme all supported by our internal Wellbeing Team.

Ready to join the UKs largest managed service provider 

Apply today or contact our friendly Talent Acquisition Team for more information.

Remote Work :

No

Employment Type :

Fulltime