Telephone Operator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a professional and friendly Telephone Operator to join our team in Jeddah Saudi Arabia. As a Telephone Operator you will be the first point of contact for our guests and play a crucial role in providing exceptional customer service. This position requires excellent communication skills attention to detail and the ability to multitask efficiently in a fastpaced environment.
- Answer incoming calls promptly and professionally providing accurate information about services amenities and local attractions
- Handle guest inquiries requests and complaints with a courteous and helpful attitude
- Coordinate wakeup calls messages and other personalized guest services
- Assist guests in making reservations for dining activities or other services
- Process and confirm room reservations ensuring proper documentation
- Relay messages and connect calls between guests and internal departments
- Maintain accurate logs of calls requests and complaints
- Monitor and update the internal communication system
- Assist in emergencies by providing clear communication to both guests and staff
- Uphold high standards of customer service in all interactions
- Actively seek feedback from guests to improve telephone services
Qualifications :
- High school diploma or equivalent
- Prior experience in a similar role or customer service preferred
- Excellent verbal communication skills in English; additional languages are a plus
- Proficiency in using telephone systems and booking software
- Strong multitasking abilities and attention to detail
- Friendly professional and patient demeanor
- Commitment to exceptional guest service
- Basic computer skills including proficiency in Microsoft Office Suite
- Ability to work in shifts including evenings and weekends
- Knowledge of NAME Saudi Arabia and local attractions
- Adaptability to work in a fastpaced environment
- Strong problemsolving skills and ability to handle challenging situations calmly
Additional Information :
- Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
