ICT Administrator III
ICT Administrator III
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Job Description
Purpose
Independently check execute solve (where appropriate) and creates tickets (problem ticket change management ticket incident delivery order (DO) in order to maintain service to customers according to given quality KPIs and internal processes (INM CHM PRM DOM). 2nd level environment.
WHAT WILL YOU DO
- 2nd level INM support.
- Smooth and uninterrupted operation of customers environment.
- Conformity with the internal work instructions and process guidelines within DTAG.
- Follow the defined escalation standards in case of deviations.
- Investigate the root cause of incidents and initiate actions to improve or correct the situation.
- Record evaluate authorize prioritize plan test implement document and review complex changes in controlled manner or escalate to higher authority.
- Act as technical lead solves and coordinates activities and other deliverables in order to fulfill KPIs and management requests across related technologies.
- Single Point of Contact for at least one customer area or technology within supported service.
- Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
- Coordinates the use of internal technical support and vendor support to ensure troubleshooting maintenance and an efficient enduser support.
- Train and participate on education of other employees.
- Create and maintain documentation.
- Perform team specific nontechnical tasks such as quality/ process/ reporting to support daily operation.
Qualifications :
YOU WILL SUCCEED IF YOU:
- have secondary education
- have experience with ICT Application Operation & Management 2
- have valid certification in given technology / advantage
- have IT/PC literacy Expert
- have HW/SW overview Advanced
- have knowledge/experience with:
Sikom CC 2nd Level
RedHat / Linux / Windows
SQL Datenbank
SIP / TCPIP
- are communicative team player and have analytical thinking training/mentoring skills and presentation skills
- speak German Upper intermediate (B2
- speak English Intermediate (B1
- have valid certification in given technology
- have overview of the ITIL processes
Possible specialization
- Participation on oncall duties independent solving and troubleshooting of incidents and errors within defined expertise.
Additional Information :
WHY SHOULD YOU CHOOSE US
We believe in balance between work and personal life. An attractive and extensive worklife balance portfolio guarantees lasting motivation for employees and thus a better quality of life promotes physical and mental wellbeing and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work career growth private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:
- Financial benefits
- Benefits with focus on learning and development
- Benefits with focus on health and sport
- Benefits with focus on family and work life balance
- Other benefits
For more information about our benefits click to Benefits
Salary
Final salary is negotiable.
We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1050 /brutto.
Additional information
* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
