CX Architect
CX Architect
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Job Description
As a CX Architect you will be responsible for designing shaping and implementing customercentric strategies and solutions that align with client needs. You will collaborate closely with stakeholders to create seamless customer experiences and optimize digital touchpoints.
Your responsibilities include:
Analyzing customer expectations challenges and goals through workshops and research.
Developing a strategic vision for customer experience and translating it into tangible digital solutions.
Collaborating with internal teams and clients to design and implement architecture solutions.
Advising clients on CX best practices and leveraging platforms and tools like Shopify SAP CX Adobe Commerce Commercetools or similar solutions.
Operating within a composable ecosystem integrating multiple technologies and tools to deliver exceptional customer experiences.
Designing omnichannel solutions to enhance customer loyalty.
Creating prototypes and proofofconcepts to validate ideas.
Qualifications :
Bachelors or Masters degree in IT Business Administration or a related field.
5 to 10 years of experience in CX strategy architecture or a related role.
Have good view and understanding of the different solutions existing on the market when it comes to set up a composable CX architecture (frontend frameworks; CMS DXP CRM commerce components ; MACH alliance)
Strong understanding of middleware and system interfacing logic.
Experience in working with complex digital architectures and enterpriselevel solutions.
Proven ability to explain technical concepts in clear nontechnical terms to a variety of stakeholders.
Passion for trends and innovations in customer experience and digital transformation.
A team player who can also work independently.
Fluent in English Dutch and French.
Additional Information :
What to expect:
- Exposure to a wide range of industries and projects offering continuous learning opportunities.
- A challenging and impactful role with longterm career prospects.
- An attractive salary package with extensive benefits.
- Access to advanced training programs and certifications to refine your expertise further.
- Collaboration with a talented and passionate team in a dynamic environment.
- Clear career progression opportunities within a forwardthinking organization.
Offer:
- Company car with fuel or charge card.
- Net expense allowances.
- Group insurance.
- Hospitalization insurance.
- 13thmonth salary.
- Flexible hours and generous vacation days
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
