Business Readiness Support Analyst
Business Readiness Support Analyst
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Job Description
The Business Readiness Analyst role is a key support role within the Business Management team in the TAL Comparison (Lifebroker) business unit. Reporting to Lifebrokers Project Manager and supporting the Business Readiness Manager this is a junior role integral for communications to prospects and inforce policy holders liaising with operational enterprise departments for lead management and CRM support for front line users and ensuring adherence to system controls. Further to this the role is required to liaise closely with Marketing and Commercial stakeholders for processing additional campaign related content and requirements.
The successful candidate will work closely with business stakeholders such as the Head of Business Management the Development Team Project Manager and Business Readiness Manager to prioritise and coordinate the delivery pipeline of technology initiatives into the business. This includes requirements gathering contributing to scoping documentation and liaising with business stakeholders regarding timings executing and managing UAT and change management processes for successful delivery into the business.
You will also support business stakeholders to analyse document refine and communicate business needs so that delivery teams can build effective solutions. This requires a detailed understanding of customer needs as well as business vision and strategy to prioritise investment business value and delivery.
Qualifications :
- 12 years of experience
- Knowledge of and experience in the application of Agile and Lean practices
- Experience implementing CI/CD practices in delivery teams including automated build testing (functional and nonfunctional)
- Strong stakeholder management skills
- Result oriented with ability to drive high operational efficiency
- Analytically rigorous with a high attention to detail
- Excellent stakeholder engagement across all levels of the organisation
- Ability to constructively challenge stakeholders on their needs to determine the best solution
- Innovation driven thought influencing stakeholders to adopt new vision for new or existing software systems
- Financial Services or Contact Centre background
- Life insurance and/or Investment/Superannuation Platforms experience preferred
- Experience working with Agile Delivery Teams utilising Agile / Scrum / Kanban delivering innovative products and continuous improvements to customers highly desirable
Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and partners.Andyou valueworking together to find the best solutions for problems.
As part of the recruitment process there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks.
Additional Information :
At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people individuals from all backgrounds including those with caring responsibilities people living with disability and individuals from the CALD and LGBTQI communities to apply. Even if you dont check every box in the criteria above we encourage you to apply today or get in touch with us here.
To provide you with the best experience we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.
TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey please read our Innovate Reconciliation Action Plan.
We acknowledge the Traditional Custodians of the Land in which our Head Office is based the land of the Gadigal people of the Eora Nation and recognise their deep connections to the land sea and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past present and emerging.
#LIHybrid
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
