Customer Service Supervisor - Healthy Pets Plus
Customer Service Supervisor - Healthy Pets Plus
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1 Vacancy
Job Description
Are you passionate about delivering exceptional customer service and leading a highperforming team
Join Greencross Vets as a Healthy Pets Plus Supervisor and play a key role in supporting our mission to provide the best preventative care and wellness for pets across Australia.
As the Healthy Pets Plus Supervisor you will lead and support our dedicated Customer Service Team to deliver exceptional service to our valued clients. Your role will involve mentoring and developing team members ensuring smooth daily operations and enhancing the customer experience. This position reports directly to the Vet Client Services Manager.
This is a fulltime (hybrid role) offering the flexibility to work both from home and in our vibrant Support Office in North Ryde where pets are always welcome. Enjoy the perk of bringing your furry friend to work and youll always have a cuddle buddy or a playful companion nearby!
Daytoday your role will involve:
- Team Leadership & Development: Mentor coach and support the team to achieve their full potential.
- Customer Relations Management: Ensure a positive customer experience by providing prompt and effective resolutions.
- Performance Management: Conduct regular reviews and provide performance feedback to the team and management.
- Operational Efficiency: Delegate tasks set daily targets and monitor team communication to maintain high standards.
- Technical Support: Develop indepth knowledge of operating systems and ensure the team is welltrained in system usage.
- Relationship Building: Foster positive relationships with internal teams clinics and external customers.
Qualifications :
About You:
- Previous experience in a call centre environment
- Proven leadership experience as a Team Leader or Supervisor is desirable
- Excellent communication and interpersonal skills
- Passionate about customer service and team development
Additional Information :
At Greencross we offer a range of benefits including:
- Competitive salary and performancebased incentives
- Comprehensive training and ongoing professional development opportunities
- A supportive and petfriendly work environment
- Access to pet wellness resources and services as well as company discounts across Petbarn and Greencross Vets
- Our commitment to giving back to the community through the Petbarn Foundation
Apply Today!
If you are ready to take the next step in your career and contribute to a dynamic team we want to hear from you!
Click Apply Now and submit your resume and cover letter.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
